Resident Specialist

Job Summary:

A Resident Specialist is responsible for leasing apartments and renewing leases while following the Compliance Guidebook. Responsible for consistently providing exceptional customer service to applicants, residents and vendors.

Supervisory Responsibilities:

•  None.

Duties/Responsibilities:

Leasing, Lease Renewals, and Recertifications

•  Master’s and consistently follows all aspects of the Trinity method of leasing.
•  Follows the guest card; Performs “The Perfect Greeting”,
•  Demonstrates apartments and community per Trinity standards.
•  Maintains comprehensive knowledge of inventory, competition and amenities to effectively lease apartments and asks every prospect to lease today
•  Reviews and explains the terms and conditions for occupancy with all new leases
•  Enters all prospect contact information in AppFolio daily
•  Following up with prospects daily and records the interaction in AppFolio
•  Achieves a minimum shop score of 80 or higher and shows continuing improvement in subsequent shops.
•  Processes, complete, and submits to the Compliance Department all new lease applications within three to five working days.
•  Processes, completes, and submits to the Compliance Department all recertification files no later than 30 days before the recertification due date.

Compliance

•  Ensures accurate information and appropriate documents are provided and meet the current Section 42 Tax Credit guidelines.
•  Understands and adheres to the Policies and Procedures Manual, Compliance Manual, Fair Housing Laws, Training Programs, and OSHA and Safety Standards.
•  Cooperates with the Compliance Department to achieve and maintain “Perfect Files.”

General

•  Assists Property Manager with supervising, motivating, and training the office staff.
•  Accurately and timely completes all required reports.
•  Meets or exceeds all specified objectives, including, but not limited to, monthly goals set forth by the Property Manager.
•  Performs any additional duties assigned.

Required Skills/Abilities:

Communication

•  Communicate regularly and effectively with the Property Manager, addressing any needs or concerns regarding the property or staff.
•  Maintains continuous communication with the Property Manager regarding the status of all new move-in and recertification files.
•  Maintains open, honest, and timely communication with residents regarding their applications, tax credit recertifications, maintenance requests, and property concerns.
•  Ensures all commitments with residents are fulfilled and appropriate follow-up communication is provided when necessary.
•  Accurately records Maintenance Service Requests in Yardi.

Customer Service

•  Maintains open, honest, and timely communication with residents regarding maintenance requests, concerns, and complaints.
•  Handles all resident complaints and concerns while maintaining professional and positive composure.
•  Ensure all communicated commitments with residents are fulfilled and appropriate follow-up communication is provided when necessary.

Education and Experience:

•  High school diploma or equivalent.
•  At least two years’ related experience is preferred.
•  At least one year customer service experience required
•  Fluent in English and Spanish preferred

Physical and Location Requirements:

•  Must be willing and able to occasionally travel, including working at other property locations or overnight trips
•  Prolonged periods of sitting at a desk and working on a computer.
•  Must be able to lift up to 15 pounds at times.
•  flexible schedule – must be able to work weekdays, evenings, weekends and some Holidays
•  Must have a reliable means of transportation, possess a valid Arizona Drivers license, and a clean driving record with personal auto insurance.

What we have to offer!

• Competitive compensation
• Paid time off and holidays
• Health, dental, and vision benefit options 
• Retirement savings options 
• Opportunities for professional growth and development
• A collaborative and supportive work environment