What are the responsibilities and job description for the Maintenance Supervisor position at Trinity Management Company, L.L.C.?
Description
Job Summary:
Responsible for ensuring overall property maintenance needs are completed in a timely
and efficient manner while decreasing costs and staying within budget. Responsible for
developing, mentoring, and leading a high-performing and cohesive Maintenance Team.
Supervisory Responsibilities
Maintenance Management
Required Skills/Abilities:
Job Summary:
Responsible for ensuring overall property maintenance needs are completed in a timely
and efficient manner while decreasing costs and staying within budget. Responsible for
developing, mentoring, and leading a high-performing and cohesive Maintenance Team.
Supervisory Responsibilities
- Recruits, interviews, hires, and trains new staff.
- Team Management of Maintenance Technicians, Housekeepers, Groundskeepers and Porters
- Delegates Team Schedules and prioritizes daily maintenance including work orders, turns, pools, and general grounds keeping.
- Monitors all maintenance projects through their completion and ensures appropriate follow up communication and documentation is completed.
- Delegates all tasks appropriately to maximize efficiency of the maintenance team.
- Ensures all the team’s projects are completed on or before scheduled completion date.
- Maintains appropriate staffing levels to meet the property needs including but not limited to “on call” scheduling.
- Evaluates employee’s work performance thoroughly and thoughtfully in relation to current job requirements on an annual basis. Provides ongoing constructive feedback and creates achievable goals for each team member.
- Coaches and mentors team members to assist their advancement within the company.
Maintenance Management
- Ensures Maintenance Requests are addressed within 48 hours.
- Ensures “Turns” are completed on or before the day prior to resident’s scheduled move in date.
- Decreases costs per unit on a year over year basis in each of the following categories: Repairs & Maintenance, Clean & Make Ready, Recurring Replacements
- Decreases Utility Costs by effectively following Section 13E (Utility and Energy Conservation) of Policies and Procedure Manual.
- Completes general inspections, service requests, repairs, and maintenance as a working supervisor.
- Demonstrates and maintains a high level of competency in the following areas: Plumbing, Heating and Cooling Systems, Pool Care and Maintenance, Painting, Carpentry, Roofing, Fencing
- Ensures that all property assets are properly secured. Including but not limited to: office, buildings, laundry, maintenance shops, and common areas such as fenced in courts and swimming pool facilities.
- Inspects building and grounds daily to ensure safety and cleanliness. Maintains property’s curb appeal throughout the day.
- Monitors vendor performance and ensures vendor compliance to Company’s guidelines.
- Maintains a clean and organized shop area.
- Maintains appropriate inventory levels to ensure timely completion of work orders and turns.
- Ensures all maintenance orders are within budget and by GL code. Ensures all invoices are
- turned into the Property Manager the day they are received.
- Maintains continuous and detailed daily communication with the Property Manager regarding all
- aspects of property maintenance including but not limited to staffing, inventory, safety and compliance concerns, curb appeal, work orders, turns, resident concerns, and vendor performance.
- Communicates effectively and positively with residents to enhance customer satisfaction and increase retention.
- Conveys messages, ideas, and expectations to Property Manager, maintenance team and residents in a clear and thorough manner.
- Understands and adheres to the Policies and Procedures Manual, Fair Housing Laws and OSHA Standards.
- Maintains the MSDS binder and ensures it is always kept current and up to date.
- Ensures that all safety standards, policies and procedures are adhered to by the maintenance team.
- Maintains open, honest and timely communication with residents regarding maintenance requests and property concerns.
- Ensures all communicated commitments with residents are fulfilled and appropriate follow up communication is provided when necessary.
- Ensures Maintenance Team handles and cares for all residents’ property carefully and respectfully.
- Competitive compensation & bonus structure
- Paid time off and holidays
- Health, dental, and vision benefits
- Retirement savings options with employer match
- Opportunities for professional growth and development
- A collaborative and supportive work environment
Required Skills/Abilities:
- Excellent verbal and written communication skills.
- Excellent customer service skills.
- Excellent organizational skills and attention to detail.
- Excellent time management skills with a proven ability to meet deadlines.
- Strong analytical and problem-solving skills.
- Strong supervisory and leadership skills.
- Ability to prioritize tasks and to delegate them when appropriate.
- Ability to function well in a high-paced and at times stressful environment.
- High school diploma or equivalent.
- At least two years related experience required.
- At least one year related Management experience required.
- Must be able to lift up to 30 pounds at times.
- Must have a reliable means of transportation, possess a valid Arizona Drivers license, and a clean driving record with personal auto insurance.