Vice President, Access Strategy & Customer Engagement (ACE)

DescriptionDescription

Summary: About TGaS® Advisors

TGaS® Advisors is a management advisory firm focused on providing comprehensive

benchmarking and advisory services to Value & Access organizations within the bio-pharmaceutical industry. TGaS serves clients across the spectrum of large (top 35), mid-sized, and emerging life sciences (pre-commercial/commercial) organizations.

TGaS® Advisors contributions help to inform our clients’ commercial structures, operating

practices, resource planning and capabilities development.

The Vice President, Access Strategy & Customer Engagement will support the Access

Strategy and Customer Engagement (ACE) solution while serving in a client-facing and

project management capacity. The scope of the solution includes:

• Value & Access Strategy & Marketing
• Payer Account Teams (Regional/National)
• IDNs/Organized Customers (Portfolio and TA specific)
• Trade & Channel Distribution
• including Account Teams – Trade, Institutional GPO, Specialty GPOs, Specialty Pharmacy
• Operations
• Strategy
  

During the course of client engagements, the Vice President ACE will lead project-level work to evaluate clients’ current and future-state needs as it relates to resources (headcount and financial), skills/capabilities, processes, tools, KPIs/Metrics and Governance approaches related to the strategic intent and organizational approach of customer engagement within a dynamically changing healthcare landscape and directly in support of the Market Access Function.

The Vice President, Access Strategy & Customer Engagement role is a critical, client-facing position responsible for executing and delivering contracted services; expanding the breadth and depth of value delivered to clients; engaging TGaS’ Market Access team and operations, ensuring the delivery of customized insights and analyses; and broadening awareness of the company’s offerings across the bio-pharmaceutical industry. In close partnership with the Vice President Market Access Client Engagement, this role will perform three key responsibilities:

• Set the solution’s strategy, innovation and growth Agenda
• Oversight and guidance for client benchmarks and special projects
• Act as ACE’s advisory services co-lead for large strategic customers
  
  

Set the Solution Strategy, Innovation and Growth Agenda

• Lead advisory and implementation services for the Access Strategy & Customer Engagement practice across the market access ecosystem (payer, organized customer and Product Distribution) for both benchmarking and membership activities across the client network
• Accountable to meet/exceed revenue goals through effective management/expansion of client network through memberships, benchmarking and special projects
• Develop robust annual business plans that drive revenue goals, strategic direction for the solution
• Participate in TGaS planning exercises and reports to senior leadership
• Provide a point of view and perspective on key healthcare trends that affect access and coverage as they apply to organizational design, roles and responsibilities, skill and capabilities and customer engagement approaches to assess market access organizations based upon benchmarking assessments and advisory services
• Set the standard for benchmarking and membership activities effectiveness and client satisfaction through continuous improvement of operations, insights and benchmarking capabilities in response to healthcare industry dynamics
• Lead the membership activities with key senior leadership with clients providing advisory services and support, identifying business opportunities to support client needs in special projects, benchmarking and landscapes
• Develop and maintain relationships with Key decision-makers within client organizations and lead aspects of project proposal development process and differentiating TGaS as the right partner
• Help secure relationships with prospects for potential targets and decision-makers to uncover opportunities and participate in the new prospect process and provide advisory support to the account executives in pursuit of new client expansion
  
  

Oversight and Guidance for Client Benchmarks and Special Projects

• Lead the delivery lifecycle for benchmarking and special projects by defining strategic approach and design of projects according to clients’ needs and expectations, implementing practical business solutions that assure high performing teams through assessment of organizational design, roles, capabilities, process and customer engagement approaches aligned to strategic goals of the organization
• Manage service excellence by identifying key issues, determining client needs and applying innovative approaches and develop recommendations in the context of overall client engagement
• Continuously improve/evolve benchmarking capabilities. The candidate will be expected to opportunities and projects within ACE and spearhead the development of new solutions or enhance existing solutions consistently with TGaS’ business strategy.
• Provide oversight, quality assurance and consistency of the over-arching story for benchmarks and projects, enhancing reports and ensuring a concise point of view and recommendation that are meaningful and actionable
  
  

Act as an Advisory Services lead for Large Strategic Customers

• Leverage insights from membership advisory services and benchmarking to identify opportunities to shape strategy of where to focus efforts to maintain and expand client membership network
• Work with Management Advisors to ensure TGaS provides optimal value to clients from contracted Advisory Services (VHows, Landscapes, Portal, Client Connects, Urgent Support).
• Provide guidance on topics for semi-annual client summits and support content development with Management Advisors
• Identify trends and needs for services enhancements for both benchmarking and membership services identified through analysis of Advisory Services topics and urgent needs from customers
  
  

Qualifications

• The ideal candidate will be a seasoned professional with 7 years’ experience in one or more functions within Market Access organizations in a large or mid-tier pharmaceutical company
• The candidate should have a deep understanding of channel mix, customer segments and evolving healthcare industry, impacted by policy and legislation,
• Candidates should also have a minimum of 3 years in consulting within market access and be comfortable engaging with bio-pharmaceutical companies’ senior leadership (Dept Heads) in Market Access. The position will require a driven person to develop and maintain relationships for continuous client engagement
• The candidate must possess the credibility and experience to deeply understand Market Access functions and interdependencies across the broader commercial organization and advise on related best practices
• The position will require a driven person to develop and maintain relationships for continuous client engagement
  
  

In addition, the candidate will have a track record that exemplifies:

• Broad knowledge of pharmaceutical of the pharmaceutical industry, access and coverage dynamics and the role that market access plays to support the commercial organization
• Comfort working at the highest levels of client organizations, interacting closely with top executives and business unit leaders
• An ability to consult, problem-solve, work autonomously, and to organize complex information into clear actionable recommendations that improve (client) business results
• Development and management of effective relationships with internal stakeholders and/or clients
• Ability to manage multiple projects and timelines simultaneously, coupled with excellent communication skills, including group presentations, verbal and writing abilities. Proficiency in the Microsoft Office suite of products
• High integrity and credibility as perceived by all those with whom he/she will work
• Change management / process analysis skills