Financial Transactions Associate (2719)

Overview

Description

Position Summary:

The Financial Transactions Associate plays a critical role in the revenue cycle by accurately processing patient payments, posting financial transactions, and maintaining well-organized financial documentation. Working under the direction of Patient Financial Services leadership, this position helps ensure the integrity of payment data by correctly coding transactions, reconciling daily payment activity, and preparing deposits in accordance with organizational policies and procedures. In addition, the associate serves as the primary receptionist and cashier for the department, responding to patient inquiries, assisting with billing questions, routing calls appropriately, and managing incoming mail distribution. This role functions within a collaborative, fast-paced financial services environment and requires strong attention to detail, dependable accuracy, and a customer-focused approach that supports both patients and the broader revenue cycle team.

Key Responsibilities:

• Accurately process, post, and reconcile patient payments—including cash, checks, electronic payments, and credit card transactions—ensuring all financial entries are coded correctly.
• Serve as receptionist/cashier for Patient Financial Services, greeting walk in customers, answering incoming calls, and directing inquiries to the appropriate billing or financial teams.
• Prepare and balance daily deposits by verifying totals, auditing payment batches, and resolving discrepancies prior to submitting deposit documentation.
• Sort, distribute, and track incoming department mail, including patient payments, insurance correspondence, and billing related documents.
• Maintain accurate financial records through consistent documentation, file organization, and adherence to internal financial control procedures.
• Provide customer assistance by researching basic billing questions, explaining payment processes, and escalating complex account matters to appropriate staff.

Qualifications

Licenses and Certifications Required:

• None

Educational Requirements:

• High School Diploma or equivalent is preferred.

Experience Requirements:

• 1 year of experience in an accounting, clerical, or administrative environment preferred.
• 1 year of experience in customer service preferred.
• Previous experience with billing, cash posting, or accounts receivable preferred.
• Proficiency in computers, word processing, and Microsoft Excel preferred.

Special Skills or Training Requirements:

• Strong attention to detail and accuracy in payment processing.
• Ability to key data quickly and accurately for financial transactions.
• Knowledge of basic accounting principles and financial reporting.
• Strong verbal and written communication skills to provide effective customer service.
• Ability to multitask and manage administrative duties efficiently.
• Familiarity with medical terminology and coding is helpful but not required.

Physical Requirements:

Work is primarily sedentary, requiring extended periods of sitting while posting payments, reviewing documents, and working at a computer workstation. Frequent hand and finger use is required for typing, calculator entry, and handling checks or payment paperwork. Occasional standing, bending, reaching, and walking are needed when assisting customers, retrieving files, or managing mail distribution. Must be able to lift or carry office materials, mail trays, check batches, or deposit bags weighing up to 20 pounds. Visual acuity is required for reviewing payment details, financial reports, and electronic billing information.

Environmental Requirements:

Work is performed in an office based, customer facing environment within Patient Financial Services. The position involves continuous interaction with patients, visitors, internal staff, and external partners, requiring professionalism and strong customer service skills. Exposure to moderate noise from printers, phones, and customer traffic is expected. The associate must manage frequent interruptions while maintaining accuracy in financial processing. Periods of increased workload may occur during peak billing cycles, requiring the ability to focus under pressure. Strict adherence to confidentiality standards, HIPAA requirements, and internal cash handling procedures is essential.

Salary : $19 - $27