What are the responsibilities and job description for the Office Assistant, Women's Health position at Trinity Health System?
Job Summary / Purpose
Required Education and Experience
- The Office Assistant is under the direction of the clinic supervisor/administrator. The Office Assistant performs a variety of business office and reception duties accurately and with minimal supervision. These responsibilities include, but are not limited to: answering and routing phone calls in accordance with practice policies; scheduling patient appointments; greeting and registering patients; collecting, verifying and updating patient demographic, copays, and insurance information; and general administrative support duties.
- Perform Patient Check-in at the time of visit and complete all paperwork necessary to ensure the admitting process is efficient and all clinic and regulatory policies are in compliance.
- Answer phone calls and direct them appropriately.
- Schedule appointments according to office guidelines.
- Obtain accurate patient and insurance information, collecting copays (TOS) and deductible amounts.
- Copy/scan patient access related hardcopy materials (e.g.ID, referrals, insurance cards, etc.) into the correct location in the electronic medical record.
- Prepare charts for patient appointments making sure all necessary information is complete.
- Conduct all functions associated with patient check-out including collecting patient responsibility payments and scheduling follow-up appointments.
- Perform duties involving record filing, retrieval, and assisting with the filing of registration documentation in electronic medical records.
- Confirm next day appointments and alert patients as to what documentation is needed, including details associated with time-of-service payment.
- Follow up with patients regarding the No Show Guidelines and send out appropriate communications.
- Manage the flow of interdepartmental, outgoing, and incoming mail.
- Support office supply ordering and inventory procedures as needed.
- Notify appropriate clinical staff of each patient’s arrival and assure that patients are informed of any appointment delays
- Perform cash drawer reconciliation.
- Perform other duties as assigned by management.
Required Education and Experience
- High School Diploma or equivalent
- ABR-OE certification preferred
- BLS required
- One year of customer service experience, clerical, or business-related experience preferred