Financial Counselor- Full Time

Employment Type

Full time

Shift

Day Shift

Description

Job Title: Financial Counselor

Employment Type: Full Time, Days

Shift: Monday-Friday 8hrs/day

Location: Saint Francis Hospital - Wilmington, DE

Position Purpose

Under general supervision, is responsible for insurance verification and eligibility, assessment of patient financial requirements, counseling patients on insurance benefits and co-payments.

What You Will Do

• Benefit verification: Reviewing insurance plans to determine patient eligibility and coverage for upcoming treatments.
• Financial assistance applications: Assisting patients in completing financial aid applications and necessary paperwork to qualify for assistance programs.
• Payment plan creation: Setting up customized payment plans for patients with high out-of-pocket costs.
• Prior authorization management: Obtaining necessary prior authorizations from insurance companies for specific procedures.
• Debt collection follow-up: Contacting patients with outstanding balances to discuss payment options and manage collections process.
  
  

Minimum Qualifications

• HS diploma or equivalency.
• Associate degree (Preferred).
• Minimum 2-4yrs of related experience in insurance verification and medical office/hospital customer service.
• National certification in HFMA CRCR or NAHAM CHAA required within one (1) year of hire.
  
  

Position Highlights

• Work/Life balance with flexible schedules. 
• Retirement Savings Program
• Free onsite parking. 
• Our mission and core values are what drive each member of Trinity Health to support each other, communicate openly and respectfully while embracing a culture that nurtures a healing, safe environment for all.  
• Referral Rewards Program
  
  

For more than 90 years, Saint Francis Hospital has served the Wilmington community and Northern New Castle County by providing compassionate health care of the highest quality. Founded by the Sisters of Saint Francis of Philadelphia in 1924, Saint Francis heeds a particular call to serve those in need. Our ministry is to serve all who require expert medical care regardless of religion, race, color, creed or economic status.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.