What are the responsibilities and job description for the Helpdesk Specialist position at Trinity Global Consulting?
Duties May Include:
· Provide helpdesk support via on-site (in person), remote, telephone, and email channels
· Respond to and troubleshoot technical support requests for desktop, laptop, tablet, mobile device applications, and printers
· Troubleshoot and resolve issues with USAB desktop software applications, including Microsoft Office 365, VPN software, and agency applications
· Perform proactive and preventive maintenance of desktop, laptop, tablet, and mobile devices
· Configure desktop, laptop, tablet, and mobile device security settings in accordance with CISO guidance
· Deploy standard disk images of USAB computers and mobile devices
· Document and maintain standard hardware, operating system, and software configurations
· Manage deployment of new computers and mobile devices, reconfiguration of previously used equipment
· Provide hands-on technical support for 2 conference rooms including equipment setup and troubleshooting
· Coordinate configuration changes via the defined Change Configuration Board (CCB) process
· Provide deskside support between 8:00 AM and 5:00 PM EST, Monday through Friday
Required Qualifications:
· Minimum 5 years of experience as an Enterprise Services Desk Specialist
· Experience providing technical expertise in enterprise systems and cloud systems (M365, AWS, Google platforms)
· Knowledge of IT Hardware and Software Systems and Applications support
· Experience with help desk software for accurately recording and tracking calls
· Understanding of desktop, laptop, tablet, and mobile device support procedures
· Knowledge of Microsoft Office 365 applications and common business software
· Experience with anti-virus software and security compliance procedures
· Ability to obtain and maintain Public Trust security clearance
At Trinity Global Consulting (TGC), we value our employees and provide a comprehensive benefits package that includes:
- Medical, Dental & Vision Coverage – Full coverage for employees and family through CareFirst and VSP.
- Paid Time Off – Minimum of 2 weeks PTO in accordance with contract requirements.
- Paid Holidays – 11 federal holidays observed annually.
- Disability & Life Insurance – Short-term/long-term disability, life insurance, and AD&D coverage included.
- 401(k) Retirement Plan – Competitive plan managed through Ameritas.
- Professional Training – Formal training provided as required, with additional learning opportunities based on role.
