What are the responsibilities and job description for the Virtual Bank Teller Supervisor position at Trinity Employment Specialists?
Virtual Bank Teller Supervisor
$52k-$55k
DIRECT HIRE
Job Summary:
The Virtual Bank Teller Supervisor is responsible for overseeing a team of virtual tellers and teller floats, ensuring consistent service quality, compliance with policies and procedures, and effective day-to-day operations. This role requires strong leadership skills and a proactive approach to managing team performance, training, and member service standards.
Duties/Responsibilities:
- Supervises, schedules, and monitors the daily activities of virtual tellers and teller floats.
- Provides guidance and support to staff; resolves complex questions and disputes.
- Performs transaction overrides, approves exceptions, and authorizes service fee refunds.
- Hires, trains, develops, and evaluates team members while recommending employment actions as needed.
- Assists with processing member financial transactions such as deposits, withdrawals, transfers, and loan payments.
- Ensures department activities comply with internal policies and external regulations; resolves out-of-compliance issues.
- Supports cross-sell efforts by identifying member needs and referring appropriate products and services.
- Tracks individual employee progress, conducts monthly one-on-one meetings, and completes annual performance reviews.
- Maintains a professional, confidential, and service-focused work environment.
- Keeps leadership informed on department operations and offers suggestions for improvements.
- Adheres to dual control procedures and ensures the department is adequately staffed and balanced daily.
Required Skills/Abilities:
- Excellent verbal and written communication skills.
- Strong leadership and supervisory abilities.
- Excellent interpersonal and customer service skills.
- Solid organizational skills and attention to detail.
- Ability to manage time effectively and meet deadlines.
- Strong problem-solving and conflict resolution skills.
- Ability to delegate tasks and prioritize responsibilities.
- Ability to function well in a high-paced and occasionally stressful environment.
- Proficient in Microsoft Office Suite and general office equipment.
- Working knowledge of teller operations and financial institution policies.
Education and Experience:
- High school diploma or GED required.
- One to three years of related experience in teller operations or supervisory roles.
Physical Requirements:
- Prolonged periods sitting at a desk and working on a computer.
- Must be able to lift up to 15 pounds at times.
#MC
TRINITY EMPLOYMENT SPECIALISTS IS AN EQUAL OPPORTUNITY EMPLOYER
See the great things people are saying by checking out our Google reviews, along with our Facebook, LinkedIn, Instagram, X/Twitter. Please visit the Career Center on our website for some helpful resources to help in your job search, to build a resume, for interview tips and many job opportunities!
HS Diploma or GED
1-3 years bank teller supervisory role
* Resolve customer complaints or answer customers' questions regarding policies and procedures.
Salary : $52,000 - $55,000
