What are the responsibilities and job description for the Customer Account Manager position at Trinity Air Medical?
Customer Account Manager
At Trinity Medical Solutions, we provide logistics support and life-saving transportation for organ donations and transplantation teams dedicated to saving lives! Our mission is to deliver safe, reliable, and time-sensitive logistics solutions that directly support the transplant community. As a trusted partner and the nation's largest organ donation and transplantation logistics provider, our mission is clear: we aim to positively impact lives every day!
Joining Trinity means becoming part of a purpose-driven team that values innovation, collaboration, and excellence. Are you a customer-focused professional who thrives in a dynamic, mission-driven environment? Join our team as a Customer Account Manager and help strengthen relationships that support life-saving operations every day.
Work Location: Chandler, AZ
Schedule: Full-time, Monday–Friday, 8:00 a.m.–5:00 p.m. (on-site) Some after-hours calls may be required.
Compensation: $70,000–$80,000 annually, plus bonus
Travel: Up to 10%
How You Will Be Rewarded as a Customer Account Manager
Compensation & Benefits
Competitive salary plus performance-based bonus
Medical (Cigna), Dental, and Vision coverage
401(k) with 5% company match and immediate vesting
Health Savings Account (HSA) and Flexible Spending Account (FSA) options
Employer-paid Life and AD&D insurance
Paid sick time and paid holidays
Key Responsibilities of a Customer Account Manager
Serve as the main point of contact for assigned customers across all service lines
Build and maintain strong, long-term relationships through consistent communication and responsiveness
Handle and resolve customer inquiries, issues, and escalations promptly and professionally
Conduct regular check-ins and business reviews to assess satisfaction and identify evolving needs
Identify opportunities to expand service utilization and increase revenue within existing accounts
Collaborate with internal teams to develop customized client solutions and present new offerings
Develop and distribute performance and activity reports for clients and leadership
Monitor key service metrics (on-time performance, response times, quality indicators)
Maintain accurate client information, interactions, and documentation within the Trinity CRM system
Partner with Operations, TOPS, Keystone Recovery, and other departments to ensure seamless service delivery
Support leadership in implementing strategies for client retention and satisfaction
Qualifications & Skills of a Customer Account Manager
Bachelor's degree in Business, Communications, or a related field required
3–5 years of experience in account management, client services, or operations—preferably in logistics, healthcare, or aviation coordination
Experience with CRM systems (Salesforce, HubSpot, Zoho, or equivalent)
Strong analytical, reporting, and data management skills
Excellent communication and relationship-building abilities
Organized, detail-oriented, and capable of managing multiple priorities
Proficient in Excel and data visualization/reporting tools
Proven ability to identify upsell or cross-sell opportunities
Professional, adaptable, and committed to confidentiality
Why Join Trinity Medical Solutions
Purpose-Driven Work: Play a critical role in supporting life-saving missions across the nation
Career Growth: Develop your skills in a growing organization with opportunities for advancement
Comprehensive Benefits: Competitive pay, bonus opportunities, and a full benefits package
Collaborative Culture: Join a team that values integrity, innovation, and excellence in service
At Trinity Medical Solutions, you'll find more than just a job—you'll find a career with purpose, growth, and a community dedicated to making a difference. If you're looking to make a meaningful impact while advancing your professional career, apply today!
Trinity Medical Solutions is an Equal Opportunity Employer. We are committed to providing an inclusive and diverse workplace where all qualified applicants receive equal consideration without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, disability, veteran status, or any other protected characteristic. We encourage individuals of all backgrounds to apply.
Salary : $70,000 - $80,000