Crisis Worker, Psych - MCAP

Job Title: Crisis Worker

Location: MONASTERY

Department Name: Psych - MCAP

Req #: 0000220363

Status: Hourly

Shift: Day

Pay Range: $28.64 - $35.57 per hour

Pay Transparency:

The above reflects the anticipated hourly wage range for this position if hired to work in New Jersey.

The compensation offered to the candidate selected for the position will depend on several factors, including the candidate's educational background, skills and professional experience.

Job Overview:

The Crisis Worker will respond to family crisis calls and utilize crisis de-escalation skills, conduct family interviews to gather relevant information, work with the family to stabilize the crisis, complete risk assessments, develop crisis plans and make referrals to behavioral health agencies, child protection services as well as to community-based agencies that will provide families with additional supports.

The Crisis Worker is responsible for dispatching crisis calls received from PerformCare also known as the Contracted Systems Administrator. The Crisis Worker will deliver services to youth who are vulnerable to or experiencing stressors, coping challenges, emotional or behavioral symptoms, difficulties with substance use as a coping strategy, or traumatic circumstances that may compromise the youth's ability to function optimally and thrive within their family/living situation, school and/or community environments.

MRSS is available 24 hours per day, 7 days a week, year-round. These services include the initial face-to-face intervention within one hour of request and follow-up interventions, services and coordination for up to 72 hours after the initial intervention.

If the youth continues to exhibit patterns of behavioral and emotional needs that require continued intervention and care coordination at the end of the initial MRSS period, the youth may be assessed for transition to the 8-week Mobile Response Stabilization Services or Care Management Organization Services as part of the transition planning. MRSS is delivered by applying crisis intervention principles, as well as core System of Care values and principles. Care is strength-based, youth-centered, family-driven, community-based, trauma-informed, and culturally and linguistically mindful. Care planning is individualized, collaborative, and flexible based on youth and family needs. The program serves ages 0 to 21.

This position utilizes a teamwork approach with staff and management. Orientation and training on all aspects of the position are provided by the state and by the program. Continuing education and support is provided by the state and our hospital. There is a certification process for the first two years of employment. Staff will be trained on the Cyber and EPIC Electronic Medical Record programs. Both programs will be used to manage the day-to-day work of the program.

Qualifications:

Required:

• Minimum of Bachelor's degree in psychology, mental health, social work, sociology or related behavioral health field degree
• Post Bachelor's degree, one-year experience in a relevant field
• Unencumbered current New Jersey driver's license as determined by the employer and validated by the NJMVA
• A vehicle for working in the field in an urban/suburban area of Union County

Preferred:

• Bilingual in Spanish, Creole, or Portuguese

Scheduling Requirements:

• Shift working, Monday-Friday, 3 days in the office 8-4pm and 2 days in the community 1-9pm
• Weekday on call every other week from 9pm-8am
• One weekend on call per month, 9pm Friday to 8am Monday
• One holiday per year
• Full-Time (FT)

Essential Functions:

• Trained and certified to use the Crisis Assessment Tool
• Completed the DCBHS training protocol for CMRSS workers and is able to apply this training and knowledge to his/her casework
• Demonstrates compliance to all DCBHS/CMRSS standards in regard to service delivery guidelines. This includes, but not limited to, responding to the scene of the crisis in one hour
• Contact is made with the family within 24 hours of the initial dispatch to ensure continued crisis stabilization and documents this contact within the progress note
• Demonstrates competency with regard to managing cases open for stabilization services. This includes, but is not limited to, preparation of updated ICP, discharge ICP and Discharge Crisis Assessment Tool. Completes all documentation and billing requirements for stabilization cases in a timely manner
• Demonstrates proficiency in interviewing, assessing and linking families to formal and informal community-based services
• Gathers all relevant patient information necessary for a thorough assessment and communicates this information to Program Supervisors in a clear and comprehensive manner
• Demonstrates competency in identifying family needs and strengths, and utilizes this information to create the ICP
• Demonstrates a working knowledge regarding presumptive eligibility and 3560
• Demonstrates a working knowledge of the managed care system. This is demonstrated by his/her ability to secure information regarding a patient’s benefits and understands how to find providers within a family’s insurance network
• Provides relevant and timely feedback to Program Supervisors regarding patient needs, barriers to services as well as information that is emergency in nature

Benefits and Perks:

At RWJBarnabas Health, our market-competitive Total Rewards package provides comprehensive benefits and resources to support our employees’ physical, emotional, social, and financial health.

• Paid Time Off (PTO)
• Medical and Prescription Drug Insurance
• Dental and Vision Insurance
• Retirement Plans
• Short & Long Term Disability
• Life & Accidental Death Insurance
• Tuition Reimbursement
• Health Care/Dependent Care Flexible Spending Accounts
• Wellness Programs
• Voluntary Benefits (e.g., Pet Insurance)
• Discounts Through our Partners such as NJ Devils, NJ PAC, Verizon, and more!

Choosing RWJBarnabas Health!

RWJBarnabas Health is the premier health care destination providing patient-centered, high-quality academic medicine in a compassionate and equitable manner, while delivering a best-in-class work experience to every member of the team. We honor and appreciate the privilege of creating and sustaining healthier communities, one person and one community at a time. As the leading academic health system in New Jersey, we advance innovative strategies in high-quality patient care, education, and research to address both the clinical and social determinants of health.

RWJBarnabas Health aims to truly make a unique impact in local communities throughout New Jersey. From vastly improving the health of local residents to creating educational and career opportunities, this combination greatly benefits the state. We understand the growing and evolving needs of residents in New Jersey—whether that be enhancing the coordination for treating complex health conditions or improving community health through local programs and education.