Account Manager

POSITION TITLE: Account Manager

LOCATION: Cambridge, MA (Hybrid) or Remote

Local candidates are preferred. To be eligible for employment, you must reside in the following states in which we operate in: AZ, CA, CO, CT, DE, FL, GA, ID, IL, MA, MD, ME, MI, MN, MO, MT, NC, NH, NV, NY, OH, PA, RI, SC, TX, UT, VA, VT

This position reports to our global HQ in Cambridge, MA and travel is expected domestically and internationally when needed.

Who we are:

TriNetX was founded on the idea that incorporating real-world data results in better clinical trial design, improves the site selection and patient recruitment process and generates real-world evidence (RWE) to advance the collective understanding of human health. TriNetX collaborates with the majority of industry leaders, including 13 of the top 15 pharmaceutical companies, and is powered by an impressive network of 150 healthcare organizations across 25 countries.

As a result of its reach and rapidly expanding network, TriNetX has become the market leader in protocol design, feasibility, and site selection. Researchers have leveraged the TriNetX network to analyze over 39,000 protocols, presented over 10,000 clinical trial opportunities to its healthcare members, and reduced site identification time in clinical trials by 50%.

Currently, TriNetX healthcare organization members contribute access to a patient population of 400 million, representing over 40 billion clinical observations. TriNetX has a worldwide presence, with our global headquarters located in Cambridge, Massachusetts and EU offices in Ghent, Belgium; Freiburg, Germany; and Basel, Switzerland – as well as offices in London, Madrid, Melbourne, Sao Paulo, Singapore, and Tokyo. As a result, TriNetX is one of the fastest-growing, privately held companies in the life sciences industry.

What challenges we work on:

TriNetX is the global health research network that optimizes clinical research and enables discoveries through the creation of real-world evidence. TriNetX combines real-time access to longitudinal clinical data with state-of-the-art analytics to answer complex research questions at the speed of thought. Each member of our community shares in the consolidated value of our global, federated health research network that connects clinical researchers to the patient populations which they are attempting to study.

Who we are looking for:

TriNetX’s Account Management team is a vital part of our commercial organization, ensuring exceptional delivery and long-term relationships with our customers. We support healthcare organizations and industry partners (pharma and CRO) in leveraging our platform for clinical trial execution and real-world data (RWD/RWE) initiatives. As an Account Manager, you will manage key Pharma and CRO accounts, driving adoption, engagement, and growth. This role combines strategic account management with ownership of ongoing sales opportunities with a focus on renewals and net revenue retention and growth. It’s a unique chance to be at the forefront of applying real-world patient data to accelerate clinical research and improve outcomes. You’ll work closely with senior stakeholders—both internally and externally—while contributing directly to TriNetX’s scalable growth.

What you will be doing:

• Drive adoption of TriNetX within member organizations, including onboarding, training, and integration into internal workflows.
• Build and maintain strong, long-term relationships with key decision-makers and influencers.
• Own the renewal process and identify/add-on sales opportunities to maximize account growth.
• Understand customer needs deeply and develop tailored strategies to expand engagement.
• Act as the primary liaison between customers and internal teams, ensuring seamless communication and issue resolution.
• Champion customer interests internally and provide actionable feedback to improve products and processes.
• Monitor account health and deliver regular progress reports, forecasts, and key metrics to stakeholders.
• Establish governance processes that strengthen collaboration between TriNetX and customers.

Skills/Qualifications:

• Bachelor`s degree and 5-10 years of experience in key account management, preferably in healthcare IT or pharmaceutical/CRO environments.
• Strong understanding of clinical trial processes and RWD/RWE applications.
• Demonstrated success in sales and account growth, with ability to negotiate and close renewals/add-ons.
• Exceptional communication and relationship-building skills across all organizational levels.
• Tech-savvy with the ability to learn and apply new tools quickly.
• Highly organized, detail-oriented, and skilled in problem-solving.
• Results-driven, accountable for short- and long-term goals, and comfortable working independently and collaboratively.
• Strategic thinker with a proactive, growth-oriented mindset.
• Willingness to travel internationally (20–30%).

Learn more about TriNetX:

To learn more about us, please check out our website, blog, and Careers page - and be sure to follow us on X (Twitter) and LinkedIn. You can also find out more about what it’s like to work at TriNetX on The Muse.

Interested in joining our community?

TriNetX is an Equal Opportunity Employer. All persons are considered for employment without regard to their race, color, creed, religion, national origin, ancestry, citizenship status, age, disability or handicap, sex or gender, marital status, sexual orientation, genetic information, gender identity, veteran status, or any other characteristic or status protected by applicable federal, state or local laws.

This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.