What are the responsibilities and job description for the DTC Inventory and Fulfillment Manager position at Trinchero Family Estates?
Req ID: 7031
Department: Sales
Status: Reg F-T Exempt, Exempt
Location: Napa, California (US-CA)
Workplace Location:
The Fulfillment & Inventory Manager is a key member of the Direct-to-Consumer (DTC) team, responsible for overseeing order processing, inventory accuracy, and shipping operations to ensure an exceptional guest experience. This role requires strong communication skills, a service-oriented mindset, and the ability to manage complex logistics across multiple locations while maintaining efficiency, accuracy, and brand standards.
Key Responsibilities
Fulfillment Operations & Customer Experience
The starting pay will be based on several factors, including but not limited to experience, training, education, and geographic location. TFE offers a comprehensive benefits package that includes medical, dental, vision, life insurance coverage, disability benefits, PTO, wellness programs and fertility and family building benefits. We also provide a 401(k) plan where TFE may make a discretionary profit-sharing contribution.
Trinchero Family Estates provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Trinchero Family Estates complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Department: Sales
Status: Reg F-T Exempt, Exempt
Location: Napa, California (US-CA)
Workplace Location:
The Fulfillment & Inventory Manager is a key member of the Direct-to-Consumer (DTC) team, responsible for overseeing order processing, inventory accuracy, and shipping operations to ensure an exceptional guest experience. This role requires strong communication skills, a service-oriented mindset, and the ability to manage complex logistics across multiple locations while maintaining efficiency, accuracy, and brand standards.
Key Responsibilities
Fulfillment Operations & Customer Experience
- Oversee Direct Sales operations to ensure timely, accurate order processing and high standards of customer service.
- Drive performance against key fulfillment KPIs, including order timeliness, error rates, and guest satisfaction.
- Serve as a primary internal partner to the DTC team on shipping processes and fulfillment-related inquiries.
- Oversee and support the daily processing of all Direct Sales orders.
- Monitor weather and external conditions to proactively adjust shipping methods and minimize delivery risk.
- Track shipments proactively to prevent returns, redirects, and delivery failures.
- Identify opportunities to reduce shipping costs while adhering to Marketing’s brand standards.
- Oversee and execute inventory processes, including weekly reconciliations across multiple locations.
- Partner closely with Finance to track and reconcile all inventory movements.
- Manages appropriate inventory levels at onsite, offsite, and third-party warehouses to support continuous order fulfillment.
- Manage inbound and outbound inventory transfers, including order creation and receiving.
- Supervise Direct Sales Team, providing direction, accountability, and day-to-day support.
- Manage relationships with fulfillment-related vendors and service providers to ensure performance and cost efficiency.
- Stay current on fulfillment, logistics, and inventory best practices through ongoing education and industry resources.
- Take ownership of new initiatives, special projects, and process improvements to enhance operational efficiency.
- Ensure compliance with all applicable quality, environmental, and safety regulations, and reinforce compliance among team members.
- Perform other related duties and special projects as assigned.
- Bachelor’s degree or equivalent experience required, preferably in marketing
- Minimum of 2 years of experience in inventory management (required).
- Vendor management experience (preferred).
- Demonstrated ability to execute operational plans while supporting broader sales and revenue objectives.
- Proven experience managing budgets and controlling costs.
- Strong interpersonal and cross-functional collaboration skills.
- Analytical and critical-thinking capabilities with a high degree of intellectual curiosity.
- Ability to work independently with a strong sense of urgency and sound decision-making skills.
- Experience in the wine industry is a plus.
- Ability to thrive in a fast-paced, dynamic environment.
- Excellent organizational, prioritization, and multitasking skills.
The starting pay will be based on several factors, including but not limited to experience, training, education, and geographic location. TFE offers a comprehensive benefits package that includes medical, dental, vision, life insurance coverage, disability benefits, PTO, wellness programs and fertility and family building benefits. We also provide a 401(k) plan where TFE may make a discretionary profit-sharing contribution.
Trinchero Family Estates provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Trinchero Family Estates complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Salary : $70,304 - $100,000