Associate Director, Credit Solutions (Special Servicing)

Overview

Founded in 1988, Trimont (www.trimont.com) is a specialized global commercial real estate loan services provider and partner for lenders and investors seeking the infrastructure and capabilities needed to help them scale their business and make informed, effective decisions related to the deployment, management and administration of commercial real estate secured credit. As the largest master servicer of commercial real estate loans in the United States, Trimont manages securitizations with meticulous oversight and coordination—protecting cash flows, mitigating risk, and ensuring portfolio performance.

We do this with a team of 1100 extraordinary team members who serve a global client base from offices in Atlanta (headquarters), Bengaluru, Charlotte, Dallas, Hyderabad, Kansas City, London, New York and Sydney. We empower our people with advanced technology, industry-leading knowledge, and a culture centered on our core values. This approach enables our teams to deliver exceptional client service, build lasting relationships and take pride in the high-quality work they perform.

Trimont is an innovative firm where visionary professionals come to learn, grow, and thrive with colleagues driven by curiosity and collaboration.

Learn: We believe ongoing learning is critical and are focused on providing a work environment where all team members can take ownership of their careers.

Grow: We work alongside the largest institutional lenders in the world, overseeing the most significant projects in the industry. This unique opportunity allows us to broaden our skillset and develop our abilities by tackling some of the industry's most challenging and exciting endeavors.

Thrive: Our firm is a place where ethics and excellence meet to create an experience that matches our capabilities. There are no limits to what we as team members and as an organization, can achieve together.

Where people, purpose, and progress come together every day.

Job Summary

Responsible for supporting Special Servicing operations through the management of disbursements, loan transfers, research requests, and escalations. Serves as a key liaison between Special Servicers and internal stakeholders, ensuring timely resolution of inquiries and effective handling of high-volume workflows. The role requires commercial mortgage servicing knowledge, sound judgment, and the ability to work independently in a fast-paced, deadline-driven environment.

Responsibilities

• Process and track workflow tasks and escalate issues to management or appropriate parties as needed for Special Servicers and internal stakeholders.
• Review loan documents and assist with processing disbursements, payments, and wire requests according to established procedures.
• Assist with the transfer of loans into and out of Special Servicing by following documented processes.
• Handle a high volume of daily activity, including managing emails and processing transactions accurately and efficiently.
• Monitor personal workload and promptly report any volume or operational concerns to supervisors.
• Complete assigned tasks within required deadlines while maintaining accuracy in a fast-paced environment.
• Communicate effectively with Special Servicers, internal teams, and escalate complex issues to senior staff as appropriate.
• Participate in team training sessions and contribute to the development and maintenance of process documentation.
• Support the onboarding and training of new team members as directed.
• Make routine operational decisions within established guidelines and seek guidance for non-standard situations.
• Apply knowledge of commercial mortgage servicing to perform daily responsibilities and support team operations.
  
  

Required Qualifications

• Bachelor's degree in Real Estate, Business, Finance, Accounting, or a related field.
• 5 years of experience in Commercial Real Estate Loan Management, workout, restructuring, special servicing, and/or property repositioning required. Commercial Loan Management, or equivalent experience demonstrated through work experience, training, military service, or education.
• Understanding of commercial real estate transactions, industry terms and capital markets
• Demonstrated capacity to achieve results in a dynamic setting.
• Skilled in managing sensitive information while upholding privacy.
• Handling workload and special projects efficiently.
• Strong verbal and written communication skills.
• Organizational and administrative skills.
• Ability to work both independently and within a team environment.
  
  

Trimont is an equal opportunity employer, and we’re proud to support and celebrate diversity in the workplace. If you have a disability and need an accommodation or assistance with the application process and/or using our website, please contact us. We are proud to maintain a drug-free policy, ensuring that our community is a secure and productive space for all our team members.