What are the responsibilities and job description for the Shop Supervisor position at Trimac Transportation?
Overview
Trimac isn't just a transportation company; it's an industry disruptor with a remarkable 80-year legacy of safely delivering products that improve people’s lives across North America.
Our workplace culture is centered on being safe, respectful, innovative and inclusive. We are committed to maintaining a rewarding work environment that allows employees to experience new opportunities and build their chosen careers. Across the company, we encourage open communication, champion integrity, celebrate individuality and cultivate diverse talents and perspectives. If you’re ready for a challenge that will help drive forward an industry leading team, we invite you to begin your journey with us.
Job Details
Trimac Transportation is a North American leader in bulk logistics, committed to continuous improvement, operational excellence, and superior customer service. We are seeking a hands-on, organized, and customer-focused Service Advisor to lead frontline maintenance execution, vendor coordination, and compliance activities at our Service Centers.
Reporting to the Fleet Services Supervisor or Facility Manager, this leadership role supervises service writers and administrative staff while serving as a key liaison between drivers, dispatch, vendors, and maintenance teams. The Advisor ensures that preventative maintenance, repairs scheduled, tracked, and completed in accordance with internal standards and regulatory requirements.
Responsibilities
Leadership & Team Coordination
Supervise and coach service administrators and writers to ensure procedural compliance, productivity, and professional communication.
Ensure consistent documentation and workflow execution across maintenance operations.
Coordinate with internal support teams (e.g., NTS support) to resolve system-related issues.
Customer, Driver & Dispatch Support
Act as a primary contact for equipment service inquiries from drivers, dispatch, and external customers.
Communicate status updates, ETAs, and service recommendations clearly and professionally.
Escalate service-related issues requiring urgent resolution or cross-functional coordination.
Vendor & Repair Coordination
Select and manage third-party vendors; issue and track vendor repair orders (VROs).
Review vendor estimates and paperwork for accuracy, cost efficiency, and documentation compliance.
Resolve vendor disputes and monitor repair timelines to reduce downtime.
Preventative Maintenance & Compliance
Coordinate PM schedules and inspections to meet both internal standards and regulatory requirements.
Manage follow-ups such as retorques and overdue work orders.
Identify and escalate safety or compliance risks as needed.
System Administration & Documentation
Utilize TMT and other maintenance systems to manage workflow and digital records.
Ensure timely scanning and attachment of inspection forms and work orders.
Oversee accurate coding and closure of work orders for mechanical services.
Qualifications
- High School Diploma or equivalent required; post-secondary education in Business, Transportation, or a related field is an asset.
- Minimum 3 years of experience in a service writer, maintenance coordination, or administrative supervisor role within transportation or mechanical services.
- Experience supervising staff and managing shop operations is preferred.
Benefits
We invest in our employee’s growth through training and development programs. We offer a comprehensive benefits package such as:
- Medical, Dental, Vision, Life Insurance, and many more health and wellness benefits
- Paid vacation, floating holidays, sick time, and company holidays
- Paid time off for volunteer activities to help give back to our communities
- Tuition Reimbursement Program to achieve your educational goals
- Continuous learning and career development
Safety Commitments
- We make safety a part of every decision
- We make safety personal
- We have the courage to intervene