Dispatcher

Overview

Trimac isn't just a transportation company; it's an industry disruptor with a remarkable 80-year legacy of safely delivering products that improve people’s lives across North America. 

Our workplace culture is centered on being safe, respectful, innovative and inclusive. We are committed to maintaining a rewarding work environment that allows employees to experience new opportunities and build their chosen careers. Across the company, we encourage open communication, champion integrity, celebrate individuality and cultivate diverse talents and perspectives. If you’re ready for a challenge that will help drive forward an industry leading team, we invite you to begin your journey with us.

Job Details

Reporting to the Dispatch Manager, the Dispatcher will be responsible for communicating the load plan to drivers and customers while also ensuring that all customer requirements are met. An eye for detail is key to the success of someone stepping into this role!

Who You Are

• Good judgment, and strong operational focus
• A decisive individual who possesses a "big picture" perspective, exhibits sound and accurate judgment and makes timely decisions.
• Identifies and resolves problems proactively and in a timely manner.
• Look for ways to improve and promote safety, quality, and profitability.
• An intelligent and articulate individual who can relate to people at all levels of an organization and possesses excellent communication skills

Responsibilities

• Responsible for communicating the load plan to drivers and customers.
• Ensure the drivers have the proper instructions to perform their duties safely.
• Listen to all driver concerns and act on them appropriately.
• Ensure the Company meets all customer requirements, and any changes are communicated immediately.
• Ensure the dispatch system is up to date.
• Work hand in hand with the Load Planners.
• Identify opportunities to increase efficiency for both the Company and the customer.
• Ensure trailer interior washes are completed where required.
• Ensure all orders and trip events are recorded in the TMW in an accurate and timely fashion.
• Where applicable ensure that invoicing and driver pay are completed daily.
• Where applicable audit TMW reports for compliance requirements.
• Service failure reports are recorded in TMW and brought to the attention of the Branch Manager or designate.
• Ensure that the driver has adequate time to perform his duties safely and within the Hours of Work regulations.
• Ensure all drivers and equipment meet regulatory and corporate compliance.
• Assign the proper equipment for the jurisdiction and the job requirements.

Qualifications

• High School Diploma.
• 2-3 years of related experience and/or training.
• Experience in a fast-paced environment.
• Experience using a variety of systems.
• Experience in the transportation industry.
• Post-secondary education is considered an asset.
• Experience in bulk and/or hazardous commodities an asset.
• Experience with TMW.

Benefits

We invest in our employee’s growth through training and development programs. We offer a comprehensive benefits package such as:

• Medical, Dental, Vision, Life Insurance, and many more health and wellness benefits
• Paid vacation, floating holidays, sick time, and company holidays
• Paid time off for volunteer activities to help give back to our communities
• Tuition Reimbursement Program to achieve your educational goals
• Continuous learning and career development

Safety Commitments

• We make safety a part of every decision
• We make safety personal
• We have the courage to intervene