Information Technology Support Specialist

About Trilyon

For over 16 years, Trilyon has been a leader in global workforce solutions, specializing in Cloud Technology, AI/ML, Software Development, Technical Writing, and Digital Transformation. We partner with top companies to deliver high-quality talent in engineering, IT, and emerging technologies.

Title- IT Support Specialist (ONSITE)

Location- Conyers, GA 30013

**Professional certification (e.g., A , Network , Cloud or equivalent) MUST UPLOAD CERTIFICATION***

Duties and Responsibilities:

We are seeking an IT Support Specialist 3 who will maintain business applications and critical infrastructure and provide management and support for additional DDS systems (e.g., Nemo Q/GALA, VRT cameras, A/V, mobile systems). Experience providing operations support to triage production incidents and engage with respective partners to restore services and post incident review to prevent future occurrences. This position will require an individual who is willing to continuously learn and remain current and knowledgeable about emerging IT technologies

Specific Duties Include:

• Maintaining cost-efficient, scalable cloud environments for the organization.

• Understanding business objectives of the company and creating cloud-based solutions to facilitate those objectives.

• Designing, building, and maintaining internal cloud applications for the organization.

• Keeping up to date on best practices in cloud computing and making improvements to the cloud infrastructure of their company or organization.

• Making hardware and software recommendations for the organization, based on needs of the project and organization.

• Experience in automation and provisioning technologies, such as AWS CLI and Terraform.

• Monitors Service Now ticket queue, responds to tickets in a timely manner and provides follow-up with end users.

• Provides customer support in supporting software, configurations, and business submission processes.

• Looking for ways to improve operations within company to digitize common tasks.

• Keeping data leakage and downtime to an absolute minimum.

• Assists other members of the IT Infrastructure team.

• Monitors ticket activities and provide escalation when needed.

• Troubleshoot and support PC, laptop (Win 10/11), scanners and local and network printers, google print, chrome boxes and other field system support.

• May act as an administrator or agency subject matter expert for lobby management software or other DDS applications as needed.

Minimum Qualifications:

Bachelor's degree from an accredited college or university in a related field such as computer and information technology, computer science, software engineering AND three years of related experience.

OR

Associate's/Vocational/Technical degree in a related field such as computer and information technology, computer science, software engineering from an accredited college or university AND five years of related experience.

OR

One year of experience at the lower-level IT Support Specialist 2 or position equivalent.

Competencies Needed

• 2-3 years providing IT support and management experience

• Professional certification (e.g. A , Network , Cloud or equivalent)

• Experience with using ServiceNow.

• Ability to present ideas in business-friendly and user-friendly language.

• Excellent communication and interpersonal skills are essential. Must be a result and goal-oriented individual with the persistence and patience necessary to work effectively with a variety of internal and external constituencies.

• Must have the ability to detect emerging trends and make recommendations for change.

• Experience with installation, maintenance, and troubleshooting of desktop computer hardware, operating systems, and application software in a multi-computer environment.

• Display current knowledge of technologies (computer systems, mobile devices, and technology products).

• Experience with resolving TCP/IP network issues.

• Experience or the ability to learn how to effectively maintain and support video conferencing, A/V and dash cam software and equipment.

• Proven problem-solving skills.

Required/Desired Skills

Skill

Required /Desired

Amount

of Experience

Bachelor's degree from an accredited college or university in a related field such as computer and information technology, computer science, software

Required

0

Knowledge of basic network troubleshooting.

Required

3

Years

Knowledge of Microsoft Windows Active Directory – Domain Name Service and Dynamic Host Configuration Protocol.

Required

2

Years

Experience with installation, maintenance, and troubleshooting of desktop computer hardware, operating systems, and application software

Required

2

Years

Knowledge of Microsoft Active Directory local and group policy.

Required

2

Years

Professional certification (e.g. A , Network , Cloud or equivalent) MUST UPLOAD CERTIFICATION

Required

0

Experience with using ServiceNow

Required

2

Years

Experience with resolving TCP/IP network issues

Required

2

Years

Experience in automation and provisioning technologies, such as AWS CLI and Terraform

Required

2

Years

Equal Employment Opportunity (EEO) Statement

Trilyon, Inc. is an Equal Opportunity Employer committed to diversity, equity, and inclusion. We do not discriminate on the basis of race, color, religion, gender, gender identity, sexual orientation, national origin, age, disability, veteran status, or any other protected class under applicable law. Our diverse workforce drives innovation, creativity, and competitiveness, making us stronger and more adaptable.

How to Apply

Send your resume to aakanksha@trilyonservices.com or comment “Interested” and I’ll reach out!