Business Analyst - RMA

Title: Business Analyst – Customer Returns (RMA) | Semiconductor | Austin, TX (Hybrid)

Location: Austin, TX (Hybrid)

Type: 6 month contract (possible extension)

Pay: $35–$38/hr on W2 (all inclusive)

Department: Global Operations / Quality

Contact: kaushik@trilyonservices.com

Are you a detail‑oriented Business Analyst who loves fixing broken processes and making documentation crystal clear? Join a leading semiconductor company’s Global Operations / Quality team and help improve customer return (RMA) workflows that directly impact customer experience.

What you’ll do

• Support Return Material Authorization (RMA) and customer returns processes across SAP, Salesforce, and other internal tools.
• Execute configuration, testing, and deployment activities for RMA‑related system updates (SAP, Salesforce, internal platforms).
• Plan and perform User Acceptance Testing (UAT), validate that changes meet business requirements, and support production go‑live.
• Analyze end‑to‑end RMA workflows, identify gaps, and recommend improvements to systems, tools, and documentation.
• Create and maintain process maps, SOPs, work instructions, user guides, and reference material for RMA and reverse logistics flows.
• Maintain a structured documentation library (Confluence, SharePoint, etc.) with proper version control and audit readiness.
• Prepare documentation to support ISO and Quality Management System (QMS) standards.
• Develop training content and support cross‑functional teams in adopting new RMA processes and tools.

What we’re looking for

• 3 years as a Business Analyst / Operations Analyst / Reverse Logistics Analyst (preferably in semiconductor or electronics).
• Experience with supply chain / operations, with focus on RMA, reverse logistics, or warranty management.
• Hands‑on experience with SAP and Salesforce in an operations, order management, or service environment.
• Strong background in UAT planning and execution (test scenarios, scripts, defect tracking).
• Proven track record writing SOPs, process docs, and user guides for business processes.
• Exposure to ISO/QMS documentation requirements and audits.
• Bachelor’s degree in Business, Operations, Information Systems, Technical Writing, or related field (or equivalent experience).
• Strong communication, stakeholder management, and problem‑solving skills.

Why this role?

• Work on visible customer‑impacting RMA processes in a fast‑paced semiconductor environment.
• Hybrid work in Austin with a stable contract and extension potential.
• Great opportunity for a junior‑to‑mid BA to deepen experience in SAP, Salesforce, and quality systems.

I

f this sounds like you, click Apply on LinkedIn or email your resume to kaushik@trilyonservices.com with subject “Business Analyst – Customer Returns (Austin)”.

EEO:

Trilyon is an Equal Opportunity Employer, committed to fairness and respect for all individuals. We value diversity in age, disability, ethnicity, gender, gender identity, religion, and sexual orientation, believing it drives innovation and better service. Employment decisions are made impartially, without regard to any protected characteristic under federal, state, or local law. Our diverse team drives innovation, competitiveness, and creativity, enhancing our ability to effectively serve our clients and communities. This commitment to diversity makes us stronger and more adaptable.