Service Desk Technician

Naik, a part of the larger Trilon family of companies, is hiring a Service Desk Technician for our Edison, NJ office. The Service Desk Technician plays a key role in delivering that vision by ensuring employees across our offices have a seamless, productive, and empowering technology experience.

Service Desk Technicians are the hands-on face of IT within Trilon offices. This role is more than troubleshooting or escalation resolution; it is about helping people do their best work through technology. From onboarding new employees to supporting office moves, hardware lifecycle events, and partner integrations, Service Desk Technicians are trusted advisors who keep Trilon connected, confident, and future ready.

You will work closely with enterprise IT teams, helpdesk operations, and local leadership to deliver a world-class digital workplace that blends reliability, innovation, and excellent service.

Responsibilities

Onsite IT Support and Service Delivery

• Serve as the local, hands-on IT presence in Trilon offices, ensuring employees receive timely and effective support; this includes remote support to Tier 2/3 offices
• Partner with the helpdesk team to resolve escalated issues and proactively address local IT needs
• Support office relocations, acquisitions, and new office setups, ensuring infrastructure, endpoints, and collaboration tools are deployed correctly
• Provide onsite flex support during partner integrations and major IT or business project transitions
  
  
  

Employee Enablement And Experience

• Deliver seamless technology experiences for onboarding and offboarding, including account provisioning, hardware setup, and access configuration
• Conduct in-person or virtual training sessions on Trilon’s core technologies to improve adoption and enhance digital maturity
• Act as a trusted point of contact between employees and IT leadership, capturing feedback and identifying opportunities for improvement
• Champion a culture of productivity, digital enablement, and excellent customer service within the local office
  
  
  

Hardware, Systems, and Infrastructure Management

• Manage the full hardware lifecycle, including procurement, installation, maintenance, and refresh of laptops, peripherals, and mobile devices
• Install, configure, and troubleshoot edge infrastructure such as networking, servers, and local systems in partnership with L3 engineering teams
• Ensure meeting rooms, collaboration spaces, and local IT systems remain operational, reliable, and up to standard
  
  
  

Documentation and Standardization

• Maintain IT knowledge base documentation and contribute to consistent service delivery playbooks
• Document unique applications, workflows, and processes within regional offices and recommend standardized enterprise solutions when appropriate
• Share lessons learned and best practices with peers and IT leadership to promote service consistency across Trilon offices
  
  
  

Qualifications

• 3 to 5 years of experience in IT support, field services, or workplace technology roles Strong knowledge of Microsoft 365, Windows, macOS, Active Directory, and endpoint management tools
• Familiarity with collaboration platforms, meeting room technologies, and workplace networking
• Experience supporting onboarding, hardware provisioning, and office IT setup
• Willingness to work on the weekend and off hours as needed
• Ability to install and troubleshoot edge infrastructure with guidance from L3 engineering teams
• Strong communication and customer service skills with the ability to train and enable employees effectively
• Excellent troubleshooting and problem-solving abilities with a proactive, customer-first mindset
• Bachelor’s degree in Information Systems or a related field preferred
• Relevant certifications such as CompTIA A , Microsoft, or ITIL Foundation are a plus
• Will require periodic travel between regional offices to deliver onsite services under Trilon’s IT support model
• Must be in a designated region and based in a Tier 1 or Tier 2 Trilon office to provide hands-on leadership and engagement
  
  
  

Benefits

Naik offers a competitive compensation package including:

• Holiday and paid-time-off programs
• 401(k) Plan and Match
• Career Path Development Program (Management & Technical Career Tracks)
• Tuition Reimbursement
• Competitive health and dental insurance premiums
• Short-Term Disability/Long-Term Disability
• Life insurance
• Employee Assistant Program (EAP)
• Flexible Spending Account
• and More
  
  
  

Naik is a Drug and Alcohol-Free workplace, an Equal Employment Opportunity employer and E-Verify employer.

We are committed to pay transparency and fairness in hiring. This posting complies with the Pay and Benefit Transparency Laws, which requires employers to disclose compensation and benefits information in all job advertisements.