What are the responsibilities and job description for the Strategic Account Manager, IgniteTech (Remote) - $100,000/year USD position at Trilogy?
ELITE CUSTOMER STRATEGISTS WANTED: While others play defense with customers, you'll be orchestrating AI-powered offense. In a world where 70% of Customer Success time is wasted on reactive firefighting, IgniteTech has engineered something different—a strategic account model where AI handles the grunt work, and you drive the executive conversations that actually move revenue needles.
At IgniteTech, our AI systems continuously scan for adoption gaps, detect early churn signals, forecast renewals with precision, and identify expansion opportunities before they're obvious. This isn't about sending friendly check-in emails or hoping for renewals—it's about leveraging predictive intelligence to transform customer relationships into strategic growth assets.
This role places you at the intersection of artificial intelligence and executive influence. You'll command a portfolio of high-value accounts where your success is measured in retention percentages, expansion revenue, and advocacy metrics—not activity reports or meeting counts.
What You Will Be Doing
Drive measurable business growth by transforming AI-generated insights into strategic action plans that enhance customer retention, maximize product adoption, and create compelling expansion opportunities.
Basic Requirements
If you want to work hard at a company where you can grow and be a part of a dynamic team, join IgniteTech!
Through our portfolio of leading enterprise software solutions, we ignite business performance for thousands of customers globally. We’re doing it in an entirely remote workplace that is focused on building teams of top talent and operating in a model that provides challenging opportunities and personal flexibility.
A career with IgniteTech is challenging and fast-paced. We are always looking for energetic and enthusiastic employees to join our world-class team.
We offer opportunities for personal contribution and promote career development. IgniteTech is an Affirmative Action, Equal Opportunity Employer that values the strength that diversity brings to the workplace.
There is so much to cover for this exciting role, and space here is limited. Hit the Apply button if you found this interesting and want to learn more. We look forward to meeting you!
Working with us
This is a full-time (40 hours per week), long-term position. The position is immediately available and requires entering into an independent contractor agreement with Crossover as a Contractor of Record. The compensation level for this role is $50 USD/hour, which equates to $100,000 USD/year assuming 40 hours per week and 50 weeks per year. The payment period is weekly. Consult www.crossover.com/help-and-faqs for more details on this topic.
Crossover Job Code: LJ-5594-US-Washingt-StrategicAccou1
At IgniteTech, our AI systems continuously scan for adoption gaps, detect early churn signals, forecast renewals with precision, and identify expansion opportunities before they're obvious. This isn't about sending friendly check-in emails or hoping for renewals—it's about leveraging predictive intelligence to transform customer relationships into strategic growth assets.
This role places you at the intersection of artificial intelligence and executive influence. You'll command a portfolio of high-value accounts where your success is measured in retention percentages, expansion revenue, and advocacy metrics—not activity reports or meeting counts.
What You Will Be Doing
- Leverage our proprietary AI insights to craft and execute data-backed customer success strategies that directly impact retention and growth metrics
- Lead high-stakes strategic discussions with C-suite stakeholders, positioning IgniteTech's AI solutions as critical to their business outcomes
- Identify and capitalize on AI-detected expansion opportunities, translating data signals into revenue conversations that drive account growth
- Chasing new logos or cold prospecting—your focus is extracting maximum value from existing strategic relationships
- Managing technical support tickets or serving as tier-one customer service—our specialized teams handle those functions
- Contributing to product development cycles—your domain is customer strategy and value realization
Drive measurable business growth by transforming AI-generated insights into strategic action plans that enhance customer retention, maximize product adoption, and create compelling expansion opportunities.
Basic Requirements
- Minimum 5 years of proven customer success experience in B2B software environments with demonstrable impact on retention metrics
- Practical experience utilizing generative AI tools (ChatGPT, Claude, Bard) in professional contexts
If you want to work hard at a company where you can grow and be a part of a dynamic team, join IgniteTech!
Through our portfolio of leading enterprise software solutions, we ignite business performance for thousands of customers globally. We’re doing it in an entirely remote workplace that is focused on building teams of top talent and operating in a model that provides challenging opportunities and personal flexibility.
A career with IgniteTech is challenging and fast-paced. We are always looking for energetic and enthusiastic employees to join our world-class team.
We offer opportunities for personal contribution and promote career development. IgniteTech is an Affirmative Action, Equal Opportunity Employer that values the strength that diversity brings to the workplace.
There is so much to cover for this exciting role, and space here is limited. Hit the Apply button if you found this interesting and want to learn more. We look forward to meeting you!
Working with us
This is a full-time (40 hours per week), long-term position. The position is immediately available and requires entering into an independent contractor agreement with Crossover as a Contractor of Record. The compensation level for this role is $50 USD/hour, which equates to $100,000 USD/year assuming 40 hours per week and 50 weeks per year. The payment period is weekly. Consult www.crossover.com/help-and-faqs for more details on this topic.
Crossover Job Code: LJ-5594-US-Washingt-StrategicAccou1
Salary : $100,000
