What are the responsibilities and job description for the Jr. Community Representative (New Home Sales) position at Trilogy?
Description
- Cross train minimum of two days in the following departments:
- Customer Service
Shea Mortgage- Have a comprehensive working knowledge of the mortgage, escrow & title process and the programs offered therein.
Operations- Have a comprehensive working knowledge of the construction process. Understand and champion the Shea Homes safety program when in the community with or without guests
Community Development- Understand and take personal responsibility for the Trilogy – Zone of Beauty, including the tour center, model gallery, designer homes, entry monuments, on and off-site signage and overall community. Take responsibility when issues are noticed.
- Work with the Design Team to understand the designer selections chosen for each home.
- Complete the 7 Habits of Highly Effective People training
- Read and complete a brief summary on the following books:
- Who Moved My cheese
- One Minute Sales Person
- One Minute Manager
- Raving Fans
- Gung Ho
- Complete training on Shea Cares and maintain daily activity template, recording all activities with detailed notes in Shea Cares.
Generate at least 50% of the qualified return traffic through follow up using Shea Cares.
- Complete follow-up activities and attend Member events to generate referral sales
Skills and abilities required for full CR consideration
Completion of 7 Habits.
Demonstrate Shea Vision, Purpose and Values.
- Meet or exceed 2 months of Community Representative Annual Sales Goals (example- goal of 24 sales annually, Jr. CR must complete 4 sales prior to advancement)
Ability to understand, recognize and identify civil (plot plans) details and explain to all Members.
Maintain the minimum Customer Satisfaction HBS score as outlined for the community.
- Pass Shop Game Film Score with minimum 70% with Mentor and/or Sales Manager
- Maintain paperwork accuracy over minimum of 4 Purchases and follow-up Addendums.
- 90% performance of Lead Bank Activities as determined by Mentor and Sales Manager review.
Shea Homes Active Lifestyle Communities is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, or Vietnam era, or other eligible veteran status, or any other protected factor.
EOE/M/F/D/V
Benefits:
Health Insurance, Vacation & Paid Time Off, Sick Leave