What are the responsibilities and job description for the Application Support Engineer, Trilogy (Remote) - $60,000/year USD position at Trilogy?
Imagine a customer support environment where mundane tickets are extinct, and every case is a worthy challenge. Welcome to Trilogy's revolutionary support ecosystem, where AI handles the routine, leaving you to tackle the extraordinary.
We're not your average support team. Managing a diverse portfolio of 100 enterprise software products, we've revolutionized traditional support paradigms through cutting-edge AI integration. Here, you won't waste time on password resets or basic troubleshooting - our AI handles that. Instead, you'll be the specialist who steps in when our AI meets its match.
This role demands intellectual agility and self-sufficiency. We're seeking problem-solving virtuosos who thrive on complexity and can hit the ground running. If you need extensive training wheels or constant guidance, this isn't your arena. But if you're energized by challenging puzzles and ready to push the boundaries of technical support excellence, you've found your calling.
What You Will Be Doing
You'll operate at the intersection of human expertise and artificial intelligence, focusing on:
Your core mission will be to:
Hundreds of software businesses run on the Trilogy Business Platform. For three decades, Trilogy has been known for 3 things: Relentlessly seeking top talent, Innovating new technology, and incubating new businesses. Our technological innovation is spearheaded by a passion for simple customer-facing designs. Our incubation of new businesses ranges from entirely new moon-shot ideas to rearchitecting existing projects for today's modern cloud-based stack. Trilogy is a place where you can be surrounded with great people, be proud of doing great work, and grow your career by leaps and bounds.
There is so much to cover for this exciting role, and space here is limited. Hit the Apply button if you found this interesting and want to learn more. We look forward to meeting you!
Working with us
This is a full-time (40 hours per week), long-term position. The position is immediately available and requires entering into an independent contractor agreement with Crossover as a Contractor of Record. The compensation level for this role is $30 USD/hour, which equates to $60,000 USD/year assuming 40 hours per week and 50 weeks per year. The payment period is weekly. Consult www.crossover.com/help-and-faqs for more details on this topic.
Crossover Job Code: LJ-3330-US-Lowell-ApplicationSup
We're not your average support team. Managing a diverse portfolio of 100 enterprise software products, we've revolutionized traditional support paradigms through cutting-edge AI integration. Here, you won't waste time on password resets or basic troubleshooting - our AI handles that. Instead, you'll be the specialist who steps in when our AI meets its match.
This role demands intellectual agility and self-sufficiency. We're seeking problem-solving virtuosos who thrive on complexity and can hit the ground running. If you need extensive training wheels or constant guidance, this isn't your arena. But if you're energized by challenging puzzles and ready to push the boundaries of technical support excellence, you've found your calling.
What You Will Be Doing
You'll operate at the intersection of human expertise and artificial intelligence, focusing on:
- Mastering complex technical challenges that surpass current AI capabilities
- Contributing to the evolution of our AI systems by bridging knowledge gaps
- Delivering sophisticated solutions that enhance our reputation for technical excellence
- Following a leisurely onboarding process - you'll need to master multiple products within your first month
- Depending on management for solutions - self-sufficiency and resourcefulness are non-negotiable
- Handling routine support tickets that our AI can resolve
Your core mission will be to:
- Seamlessly blend human technical expertise with AI capabilities
- Resolve sophisticated technical challenges that push beyond AI's current limitations
- Contribute to the continuous improvement of our AI-powered support system
- Proven track record of 3 years in technical customer support, demonstrating progressive problem-solving capabilities
- Sophisticated command of generative AI technologies, including:
- Hands-on experience with multiple AI tools
- Demonstrated ability to create automated workflows
- Experience in developing custom GPTs
- Note: Basic AI usage limited to research or content generation is insufficient
Hundreds of software businesses run on the Trilogy Business Platform. For three decades, Trilogy has been known for 3 things: Relentlessly seeking top talent, Innovating new technology, and incubating new businesses. Our technological innovation is spearheaded by a passion for simple customer-facing designs. Our incubation of new businesses ranges from entirely new moon-shot ideas to rearchitecting existing projects for today's modern cloud-based stack. Trilogy is a place where you can be surrounded with great people, be proud of doing great work, and grow your career by leaps and bounds.
There is so much to cover for this exciting role, and space here is limited. Hit the Apply button if you found this interesting and want to learn more. We look forward to meeting you!
Working with us
This is a full-time (40 hours per week), long-term position. The position is immediately available and requires entering into an independent contractor agreement with Crossover as a Contractor of Record. The compensation level for this role is $30 USD/hour, which equates to $60,000 USD/year assuming 40 hours per week and 50 weeks per year. The payment period is weekly. Consult www.crossover.com/help-and-faqs for more details on this topic.
Crossover Job Code: LJ-3330-US-Lowell-ApplicationSup
Salary : $60,000
