Customer Service Representative

We are seeking a dedicated and experienced Customer Service Representative to join our amazing team.  As a Customer Service Representative, you will be the first point of contact for customers, providing assistance, resolving inquiries, and ensuring a positive customer experience.

Customer Service Primary Duties & Responsibilities: 

1. Properly processes customers’ inbounds; troubleshoots PO’s; systemically confirms 100% accurate put-away; and resolves discrepancies as needed.
2. Properly processes customers orders; troubleshoots orders and resolved discrepancies as needed.
3. Properly utilizes warehouse management system and maintains appropriate documentation.
4. Coordinate and update warehouse employees regarding new and modified customer orders.
5. Review shipping and receiving reports to ensure accurate and on-time deliveries.
6. Provides exceptional customer service to incoming callers, customers and carriers.
7. Proactively communicates with customers, employees and the management team to ensure necessary requirements are met.
8. Processes, audits and files various documentation.
9. Performs various office support activities.
10. Regular and consistent attendance and punctuality are job requirements.
11. The ability to get along with others and non-violence is a job requirement to consistently promote a positive team environment.
12. Assist other employees in the performance of their assigned duties when necessary.
13. Occasionally work overtime and o the weekend when necessary.

Customer Service Other Duties: 

1. Perform other tasks and/or duties as they may be assigned. 

Customer Service Employee Responsibilities: 

1. Conducts oneself and operates equipment and acts in accordance with all company policies, safety rules, regulations, laws, including wearing proper personal protective equipment. 
2. Conducts oneself in a positive professional manner at all times. 
3. Takes advantage of all opportunities to attend training sessions to upgrade knowledge.  
4. Continually recommend measures to improve production and quality methods, equipment performance and use, safety and workplace environment.  
5. Make suggestions for improving the company.  

Minimum Qualifications: 

Education and Experience: 

1. High school diploma or equivalent preferred.
2. One year of customer service experience preferred.
3. Must have billing experience

Required Licenses, Certifications and/or Knowledge: 

1. Principles and practices of effective customer service.
2. May require material handling certification.
3. Knowledge of warehouse operations.