What are the responsibilities and job description for the Benefits Call Center Rep position at Trilogy Health Services?
JOIN TEAM TRILOGY:
Roles and Responsibilities
Qualifications
Education: High School / GED
Experience: 1-3 years
Licenses and Certifications
Bilingual in English and Spanish, with the ability to read, write, and speak both languages fluently.
Physical Requirements
Sitting, standing, bending, reaching, stretching, stooping, walking, and moving intermittently during working hours. Must be able to lift at least 20lbs. Must be able to maintain verbal and written communication with co-workers, supervisors, residents, family members, visitors, vendors, and all business associates outside of the health campus.
WHERE YOU'LL WORK : Location: US-KY-Louisville LET'S TALK ABOUT BENEFITS:
Six months of training, orientation, and fun!
Weekly pay, health and dental after your first month, student loan repayment, a competitive 401(k) match, and more! Make a living while you make a difference at Trilogy Health Services – a senior living provider with the continuous goal of being the Best Healthcare Company in The Midwest.
WHAT WE'RE LOOKING FOR:
Job Summary
The Benefits Call Center Representative serves as a key point of contact for employees, providing frontline support on a wide range of benefit and well-being programs. This call center-based role involves spending the majority of the day handling inbound and outbound phone calls, responding to benefit-related inquiries, and assisting with Qualifying Life Events. Representatives are responsible for resolving routine concerns, escalating complex issues when needed, and documenting each interaction accurately and thoroughly. This role ensures employees receive timely, high-quality service by following established procedures, leveraging communication materials, and working closely with vendors to research and resolve benefit questions. Strong communication, customer service, and attention to detail are essential for success in this role.
The Benefits Call Center Representative serves as a key point of contact for employees, providing frontline support on a wide range of benefit and well-being programs. This call center-based role involves spending the majority of the day handling inbound and outbound phone calls, responding to benefit-related inquiries, and assisting with Qualifying Life Events. Representatives are responsible for resolving routine concerns, escalating complex issues when needed, and documenting each interaction accurately and thoroughly. This role ensures employees receive timely, high-quality service by following established procedures, leveraging communication materials, and working closely with vendors to research and resolve benefit questions. Strong communication, customer service, and attention to detail are essential for success in this role.
Roles and Responsibilities
- Delivers customer service support to internal and external customers by addressing benefits-related questions, leveraging communication materials, and researching issues.
- Escalates complex benefits questions and concerns to the Benefits Coordinator while coordinating with vendors to ensure timely and accurate resolution of employee issues.
- Tracks escalated concerns and reporting of incoming and outgoing calls and emails.
- Prioritizes and documents customer interactions, satisfaction, and feedback for reporting purposes.
- Provides Open Enrollment and Qualifying Live Event support.
- Maintains targeted outreach on employee benefit and well-being enrollments, elections, etc.
- Other duties as assigned.
Qualifications
Education: High School / GED
Experience: 1-3 years
Licenses and Certifications
Bilingual in English and Spanish, with the ability to read, write, and speak both languages fluently.
Physical Requirements
Sitting, standing, bending, reaching, stretching, stooping, walking, and moving intermittently during working hours. Must be able to lift at least 20lbs. Must be able to maintain verbal and written communication with co-workers, supervisors, residents, family members, visitors, vendors, and all business associates outside of the health campus.
WHERE YOU'LL WORK : Location: US-KY-Louisville LET'S TALK ABOUT BENEFITS:
- Competitive salaries and weekly pay
- 401(k) Company Match
- Mental Health Support Program
- Student Loan Repayment and Tuition Reimbursement
- Health, vision, dental & life insurance kick in on the first of the month after your start date
- First time homebuyers’ program
- HSA/FSA
- And so much more!
Whether you’re looking for a new chapter, a change of pace, or a helping hand, Trilogy is committed to being the best place that you’ve ever belonged.
Flexibility is what you want, and flexibility is what you’ll get.
Come into the office because you want to – not because you have to. At Trilogy, we’re proud to embrace a hybrid work environment that allows you both the convenience of working from home and the flexibility of meeting with your co-workers in person. With collaborative workspaces, rotating cubicles, and meditation areas, our freshly renovated Home Office will accommodate the working style that works best for you.
Six months of training, orientation, and fun!
We believe in setting our employees up for success. That’s why your first six months are referred to as your “blue-badge” period – a time where you are encouraged to ask questions, ask for help when needed, and familiarize yourself with the company culture. Even when your blue badge period ends, you can rest assured that the Trilogy team will always have your back.
APPLY NOW:
As one of Fortune’s Best Places to Work in Aging Services, a certified Great Place to Work, and one of Glassdoor’s Top 100 Best Companies to Work, Trilogy is proud to be an equal opportunity employer committed to helping you reach your full potential and to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy or any other protected characteristic as outlined by federal, state or local laws.
FOR THIS TYPE OF EMPLOYMENT STATE LAW REQUIRES A CRIMINAL RECORD CHECK AS A CONDITION OF EMPLOYMENT.
