What are the responsibilities and job description for the Guest Experience Manager (1006923982) position at TRILOGY EXCURSIONS?
Lead the Team That Creates Lifelong Memories
At Trilogy Excursions, every unforgettable adventure begins long before our guests step aboard. We're looking for an energetic, hospitality-driven Guest Experience Manager to lead our Reservations & Guest Experience Team and help deliver exceptional service from the very first inquiry.
If you're passionate about developing people, solving problems, improving processes, and creating world-class guest experiences, we'd love to meet you.
What You'll Do
- Lead and inspire our Reservations & Guest Experience Team
- Elevate every guest interaction across phone, email, text, chat, and online platforms
- Coach and develop a high-performing hospitality team
- Improve booking conversion, guest satisfaction, and service quality
- Lead guest recovery efforts and turn challenges into memorable experiences
- Partner with Sales, Marketing, Operations, and Finance to ensure a seamless guest journey
- Drive continuous improvement through technology, analytics, and innovation