What are the responsibilities and job description for the Rapid Access Care Coordinator (RACC) position at TRILLIUM HEALTH RESOURCES?
Pay Plan Title: Coordinator
Working Title: Rapid Access Care Coordinator (RACC)
FLSA Status: Exempt
Posting Salary Range: $54,106 - $67,210
Office Location: Remote within North Carolina.
POSTING DETAILS:
Make an Impact
Trillium Health Resources is a Tailored Plan and Managed Care Organization (MCO) serving 46 counties across North Carolina. We manage services for individuals with serious mental health needs, substance use disorders, traumatic brain injuries, and intellectual/development (IDD) disabilities. Our mission is to help individuals and families build strong foundations for healthy, fulfilling lives.
Why Work for Us?
Trillium believes that empowering others begins with supporting our team. We offer our employees:
- A collaborative, mission-driven work environment
- Competitive benefits and work-from-home options for most positions
- Opportunities for professional growth in a diverse inclusive culture
Every day, our work changes lives – from children thriving through early intervention and school-based therapies, to adults with severe mental illness living independently and contributing to their communities.
If you are looking for a unique opportunity to make a tangible impact on the lives of others, apply today!
What We’re Looking For
Trillium Health Resources has a career opening for a Rapid Access Care Coordinator to join our team! The Rapid Access Care Coordinator (RACC) is responsible for supporting youth from admission into the program through the initial seven (7) days of safety and stability. Rapid Access Care Coordinators are qualified professionals who hold knowledge in the entire service array for Behavioral Health and IDD (excluding Intermediate Care Facility- Intellectual Disability/ICF-ID services and Innovation Waiver services). RACC will work closely with Trillium’s DSS Liaison, DSS staff, DJJ Liaison, DJJ staff, legal guardian, medical professionals, and others involved in the well-being of DSS/DJJ-involved youth.
On a typical day, you might:
- Conduct a comprehensive review of members’ records via Trillium Software Platforms. The Care Coordinator will review available benefits and identify resources.
- Engage in intensive care coordination upon admission through the first initial days of safety/stability.
- Collaborate with integrated care team members, both internal and external stakeholders, to provide integrated care.
- Review member information within the platform, update information as needed, and/or inform the appropriate staff when inaccuracies are found.
- Identify potential barriers to stable/safe settings and assist with the reduction of those barriers by linking to available services, resources, providers, etc.
Employee Benefits:
Trillium knows that work/life balance is essential. That’s why we offer:
- Typical working hours: 8:30 am – 5:00 pm; flexible work schedules with some roles with management approval.
- Work-from-home options available for most positions
- Health Insurance with no premium for employee coverage
- Flexible Spending Accounts
- 24 days of Paid Time Off (PTO) plus 12 paid holidays in your first year
- NC Local Government Retirement Pension (defined-benefit plan) https://www.myncretirement.gov/systems-funds/local-governmental-employees-retirement-system-lgers/lgers-handbook
- 401k with 5% employer match and immediate vesting
- Public Service Loan Forgiveness (PSLF) qualifying employer
- Quarterly stipend for remote work supplies
Qualifications
Required:
- High School diploma/GED and six (6) years of experience working with the child behavioral/mental health, developmental disabilities, or substance use population; OR
- Associate’s degree and four (4) years of experience working with the child behavioral/mental health, developmental disabilities, or substance use population; OR
- Bachelor’s degree and two (2) years of experience working with the child behavioral/mental health, developmental disabilities, or substance use population; OR
- Equivalent combination of education/experience.
- Must have a valid driver’s license.
- Must reside within North Carolina.
- Must be able to travel within catchment as required.
Preferred:
- Experience providing crisis intervention or crisis response to individuals within the behavioral/mental health, developmental disabilities, or substance abuse population.
- Work experience with youth who are transitioning to adulthood.
Deadline for Application: Wednesday, December 17, 2025 at 11:59pm
How to Apply
To be considered, submit your application and resume through our ADP Career Center. Your resume must include:
- Employer name, dates of service (month/year), average hours worked per week, and essential job duties
- Education details (degree type, date awarded, institution, field of study)
- Licensure/certification information, if applicable
After submission, your resume will be reviewed to ensure it meets the essential criteria for the position. You’ll be notified by HR regarding your application status as appropriate. All applicants will receive a final update once the recruitment cycle closes.
Join our Talent Community through ADP to stay informed about future opportunities. Be sure to keep your resume updated in your profile.
Trillium Health Resources is an Equal Employment Opportunity (EEO) employer and a drug-free workplace. All candidates must pass a drug test as a condition of employment.
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Salary : $54,106 - $67,210