BH Crisis Line Clinician

Pay Plan Title: Clinician

Working Title: BH Crisis Line Clinician

FLSA Status: Exempt

Posting Salary Range: $66,240 - $88,595

Office Location: Remote within North Carolina

POSTING DETAILS:

Make an Impact

Trillium Health Resources is a Tailored Plan and Managed Care Organization (MCO) serving 46 counties across North Carolina. We manage services for individuals with serious mental health needs, substance use disorders, traumatic brain injuries, and intellectual/development (IDD) disabilities. Our mission is to help individuals and families build strong foundations for healthy, fulfilling lives.

Why Work for Us? 

Trillium believes that empowering others begins with supporting our team. We offer our employees:

Every day, our work changes lives – from children thriving through early intervention and school-based therapies, to adults with severe mental illness living independently and contributing to their communities.

If you are looking for a unique opportunity to make a tangible impact on the lives of others, apply today!

What We’re Looking For

Trillium Health Resources has a career opening for a Behavioral Health (BH) Crisis Line Clinician to join our team! This employee serves as clinician for the Call Center Department. The Call Center is a point of access for individuals and/or their families seeking mental health, substance use, intellectual and/or developmental disabilities services and resources. The Call Center is responsible for completing the screening; triage and referral (STR) function for Trillium. The STR process aids in linking members to the most clinically appropriate service and/or providers. This position will perform clinical functions in the Call Center, including but not limited to clinical triage of member calls. BH Crisis Line Clinicians also take the lead on all crisis or emergency calls. BH Crisis Line Clinicians provide education, guidance and support to nonclinical staff. The Call Center is often the first interaction with our organization therefore BH Crisis Line Clinicians must respond to the caller’s needs in a professional service-oriented manner and maintain the highest level of customer satisfaction by seeking first call resolution.

On a typical day, you might:

• Perform clinical triage, take the lead in emergency or crisis calls or provide guidance and support to non-licensed staff when needed or requested. 
• Interview callers to determine the nature of call, intensity of need and appointment timeframes. 
• Use identified clinical decision support tools and document accordingly. 
• Provide crisis de-escalation techniques when working with an individual in crisis and link that individual to a crisis provider, including law enforcement, if the caller gives the impression, they are a danger to themselves or others. 
• Provide callers with information regarding services and providers within the Network so that the individual can make an informed choice of service provider. 

Employee Benefits:

Trillium knows that work/life balance is essential. That’s why we offer:

Qualifications

Required:

Preferred:

Experience with psychiatric trauma and crisis.

Deadline for Application: Thursday June 18, 2026 at 11:59pm

How to Apply

To be considered, submit your application and resume through our ADP Career Center. Your resume must include:

After submission, your resume will be reviewed to ensure it meets the essential criteria for the position. You’ll be notified by HR regarding your application status as appropriate. All applicants will receive a final update once the recruitment cycle closes.

Join our Talent Community through ADP to stay informed about future opportunities. Be sure to keep your resume updated in your profile.

Trillium Health Resources is an Equal Employment Opportunity (EEO) employer and a drug-free workplace. All candidates must pass a drug test as a condition of employment.

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