What are the responsibilities and job description for the Quality Assurance Supervisor position at Trillium Foods?
Location: Lancaster, PA
Reports to: QA, Technical Service Manager
Position Type: Full-Time | Exempt
Shift: 1st Shift
Position Summary
The Quality Assurance Supervisor is responsible for leading Quality Assurance operations across production and sanitation activities while maintaining a food safety and quality-first culture.
This role provides daily leadership and support to Quality Technicians across shifts and serves as a key partner to Production, Sanitation, Operations, and R&D to ensure compliance with customer requirements and regulatory expectations.
The Quality Assurance Supervisor is expected to maintain a visible presence on the production floor while supporting continuous improvement, training, audits, investigations, and quality system execution.
Key Responsibilities
Leadership & Team Development
- Supervise and support QA Technicians across multiple shifts
- Develop and coach technicians through training and performance management
- Provide backup support to Quality leadership as needed
- Ensure role expectations and accountability are maintained
Food Safety & Quality Systems
- Lead execution of SQF, HACCP, GMP, SSOP, allergen, and sanitation programs
- Verify compliance with customer and internal quality standards
- Support food safety investigations and corrective actions
- Monitor and verify environmental and sanitation programs
Production Quality Support
- Partner with Operations to ensure product quality during production runs
- Review production paperwork and critical quality documentation
- Support changeovers and allergen control processes
- Ensure plant trials and new product introductions meet requirements
- Assist with product holds and disposition decisions
Sanitation & Verification
- Verify sanitation effectiveness including:
- Environmental monitoring
- ATP verification
- Allergen swabbing
- Chemical concentration validation
- COP/CIP verification
- Equipment release
Audits & Continuous Improvement
- Support customer, internal, and third-party audits
- Lead corrective action tracking and closure
- Monitor KPIs and identify improvement opportunities
- Maintain readiness for customer visits and inspections
Qualifications
- Bachelor’s degree in Food Science, Microbiology, Quality, or related field preferred
- Equivalent food manufacturing experience considered
- 3–5 years of food manufacturing quality experience
- Previous leadership or supervisory experience preferred
- Experience supporting liquid foods, sauces, syrups, or similar manufacturing environments preferred
Preferred Certifications
- HACCP Certified
- SQF Practitioner
- PCQI preferred
Skills
- Strong communication and leadership skills
- Ability to influence cross-functional teams
- Strong problem-solving and decision-making ability
- Comfortable in a fast-paced manufacturing environment
- Proficiency in Microsoft Office and ERP systems
- Experience interpreting quality and production data
Physical Requirements
- Ability to stand and walk for extended periods
- Ability to lift up to 50 lbs
- Ability to work in production and sanitation environments including exposure to temperature changes and chemicals
Trillium Foods provides equal employment opportunities to all employees and applicants and prohibits discrimination and harassment of any kind, in accordance with all applicable federal, state, and local laws.