Temporary Customer Service Representative I

Your next role as a Miracle Maker

Maravai LifeSciences is seeking a #MiracleMaker to join our Customer Service team as a Temporary Customer Service Representative I. As a Temporary Customer Service Representative I, you will be the first point of contact for our customers, playing a key role in delivering exceptional service and fostering brand loyalty. Your primary responsibilities will include responding to customer inquiries, processing orders, and ensuring accurate documentation in accordance with established procedures. You will collaborate with internal teams to meet customer needs while embodying TriLink's mission and values. This is an entry-level role designed to build a strong foundation for growth within the Customer Service team.

How you will make an impact:

• Serve as the primary contact for customers, addressing inquiries via phone, email, or other communication channels with professionalism and efficiency.
• Process customer orders, quotes, and requests accurately and in a timely manner using ERP and CRM systems.
• Ensure all customer interactions are documented thoroughly and align with established Standard Operating Procedures (SOPs).
• Collaborate with internal departments, including Sales and Shipping, to meet customer scheduling and delivery expectations.
• Resolve customer complaints by gathering relevant information and escalating complex issues to the Customer Service Supervisor as needed.
• Assist in maintaining and updating customer accounts, ensuring compliance with regulatory standards and internal protocols.
• Provide basic product information, answer routine questions, and offer support on order tracking and shipping inquiries.
• Support team training initiatives by contributing feedback and participating in process improvement discussions.
• Uphold Maravai's mission and values, demonstrating a commitment to creating positive customer experiences.
• Perform other functions and duties as required

The skills and experience that you will bring:

• High school diploma or equivalent required; a bachelor's degree in business or a related field is preferred.
• 0-2 years of experience in a customer service role, ideally in a manufacturing or life sciences environment.
• Familiarity with ERP and CRM systems (e.g., Oracle/NetSuite, Salesforce) is a plus.
• Strong organizational skills with excellent attention to detail.
• Effective communication skills, both written and verbal.
• Ability to work collaboratively in a team environment while managing individual tasks independently.
• Customer-focused mindset with a proactive approach to problem-solving.
• Basic proficiency in Microsoft Office Suite (Word, Excel, Outlook).

The anticipated salary range for this position is $20.00 - $25.00. The salary offer will depend on multiple factors which may include the successful candidate's skills, experience and other qualifications, as well as the location of the role.

#LI-Onsite