What are the responsibilities and job description for the Engagement Manager position at Trilagen?
Trilagen is seeking a dynamic Engagement Manager to guide our client relationships and lead project execution with excellence. In this role, you will act as the chief point of contact for our clients, ensuring that their needs are understood and met while managing expectations throughout the project lifecycle. Your leadership will be crucial as you coordinate multidisciplinary teams, deliver projects on schedule and within budget, and cultivate lasting partnerships. You will leverage your strategic insight to identify opportunities for growth and upselling, driving clients towards achieving their goals with our innovative solutions. At Trilagen, you’ll be part of a collaborative environment where your skills and passion can flourish, making a measurable impact on our clients' success.
Key Responsibilities
- Serve as the primary point of contact for assigned clients, nurturing and managing relationships throughout the engagement.
- Lead project planning, execution, and delivery, ensuring alignment with client objectives and high-quality outcomes.
- Collaborate with cross-functional teams, guiding efforts to streamline processes and enhance project performance.
- Identify potential opportunities for additional service offerings and foster deep, strategic client partnerships.
- Create and present project updates, reports, and presentations to clients and internal stakeholders, ensuring transparency and alignment.
- Track project progress, proactively addressing any challenges and formulating solutions to maintain efficiency.
- Conduct analysis post-project to evaluate successes and identify areas for improvement for future engagements.
- Master's or Bachelor's degree in Business Administration, Project Management, or a related field.
- 4 years of experience in client engagement, project management, or consulting, preferably in a tech-oriented environment.
- Demonstrated experience leading large-scale projects, particularly in areas such as Cloud Computing and Cybersecurity.
- Familiarity with the AI development lifecycle along with the tools Claude Code and Codex.
- Ability to build and maintain strong relationships with clients and team members.
- Exemplary communication skills, with the ability to effectively present information to diverse audiences.
- Proficiency in project management methodologies and tools (e.g., Agile, Scrum, JIRA, Microsoft Project).
- Strong problem-solving skills and ability to think strategically in a fast-paced environment.
- Experience in generating insights from project data and using them to inform future strategies.
Benefits:
- 401K
- Health Insurance
- Dental Insurance
- Paid Time Off
- Paid Sick Leave