ASSOCIATE PRACTICE ADMINISTRATOR

Job Description

Job Overview:

The Associate Practice Administrator is accountable for the management and supervision of physician services for assigned practice(s) and/or Priority care sites. May serve multiple sites. This role may have a dyad relationship with a practice physician champion for certain specialties. The Associate Practice Administrator manages, delegates, coordinates, and integrates practice resources (staff, supplies, space, etc.) and activities to meet the goals of the department/specialty(s) and/or Priority Care under general supervision of the one-up leader. This role understands both the long-range and short-term goals of TriHealth Physician Practices and/or Priority Care and remains focused on achieving objectives and standards. Works in partnership with one-up leader and TriHealth leadership to ensure improved practice operations, improved patient outcomes through standardized practices, adherence to policies/procedures, and safety measures. The Associate Practice Administrator is focused on providing an efficiently running practice that provides high quality patient care. This is accomplished through engaging physicians to participate in the operations of the practice and facilitating communication between the practice team (providers, clinical support team, and clerical team). They understand the needs of the organization and supports the mission, values, and management of TriHealth Physician Practices.

Job Requirements

Bachelor's Degree in Business

Healthcare Administration or related field

Equivalent experience accepted in lieu of degree

4-5 years experience Professional Business

Must be proficient with computers

Have excellent interpersonal and customer service skills including telephone etiquette

Must be flexible and adaptive to a changing environment

Experience working within an EMR such as Epic

Job Responsibilities

Relationship/Culture: Supports and implements corporate and specialty/department specific models of care, systems, policies, and cultural norms that deliver superior patient care and improves recruitment and retention of team members. Create a positive wo

Operations Management: Accountable to manage the practice to ensures processes and activities are performed in accordance with policies and procedures in a professional, consistent, organized, efficient, and standardized manner. This includes establishing

Coaching/Development: Manages the performance of direct reports through ongoing coaching, feedback and development to motivate, engage and drive a high performing team. Addresses issues with compliance to policies/procedures, standardized practices and pe

Provider Engagement: Supports coordination of provider onboarding processes. Becomes familiar with Medical staff requirements, practice start up processes, payer credentialing requirements including state license, DEA, CME, EPIC training templates, and p

Quality/Safety/Satisfaction: Collaborates with one up leader and/or Physician Champion to set goals, develop/implement initiatives, and systems that improve quality of care and patient safety. Monitors compliance and holds practice team accountable with s

Interdisciplinary Collaboration: Creates an open communication pathway for all to access. Willingness to be questioned as team members look for information on a daily basis. Demonstrates resourcefulness with situations that require research. Collaborate

Regulation: Demonstrates knowledge of regulatory standards and assures departmental compliance, payer needs, TH Compliance with billing and coding, TH Policies. (e.g. CMS, HIPAA, ODH, OSHA, CLIA, ). Assures compliance with the Ohio Board of Nursing and ot

Other Job-Related Information

Direct Report FTEs = 10-19

Indirect Report FTEs = 3-9

Working Conditions

Climbing - Rarely

Concentrating - Consistently

Continous Learning - Consistently

Hearing: Conversation - Frequently

Interpersonal Communication - Frequently

Kneeling - Rarely

Lifting <10 Lbs - Rarely

Lifting 50 Lbs - Rarely

Lifting 11-50 Lbs - Rarely

Pulling - Occasionally

Pushing - Occasionally

Reaching - Occasionally

Reading - Consistently

Sitting - Frequently

Standing - Occasionally

Stooping - Rarely

Thinking/Reasoning - Consistently

Use of Hands - Consistently

Color Vision - Consistently

Walking - Frequently

Leadership Performance Standards

Achievement Of Annual Pillar Goals

TriHealth leaders create a culture of engagement, safety & reliability and high performance by consistently modeling and utilizing the following TriHealth Way leadership competencies, tactics and ALWAYS Behaviors to drive strategic pillar results:

• Safety/Quality, 2) Service, 3) Growth, 4) Culture/People, 5) Finance
  
  

Leadership Competencies

TriHealth Way of Leading

TriHealth Way of Serving

Transformation Change

Drive for Results

Build Organizational Talent

Leadership Tactics

Conduct department huddles. Generally, clinical departments hold daily huddles, non-clinical hold weekly huddles.

Regularly Round on Team Members, using questions from the rounding log.

• 25 or fewer team members = monthly
• 26-50 team members = every other month
• 51 (and optional team members) = quarterly
  
  

Lead monthly team meetings using meeting agenda template; review stoplight report; cascade key leadership messages.

Model, coach and validate team members’ use of TriHealth Way behaviors (AIDET Promise, Always Behaviors and Always HEARD).

Recognize team members for safety wins, positive performance and demonstrating SERVE and ALWAYS behaviors, TriHealth Way of Leading, Serving and Delivering Care.