What are the responsibilities and job description for the IT Site Service Specialist (ITIL V4 Preferred) position at Trigyn Technologies, Inc.?
Our client - a major utility firm based out of upstate New York - has an immediate need for an IT Site Service Specialist. The particulars of the position are as follows.
Project Overview:
The IT Site Service Specialist is responsible for managing and executing all aspects of IT activities, services, technology, and products provided by the IT department. The primary focus of this role is to ensure that IT investments and services align with and support the strategies and objectives of the department.
Job Functions & Responsibilities:
End User Support. Maintenance of IT Resources: Perform regular maintenance and upkeep of IT resources to ensure their optimal performance and reliability for the department. Additionally, the IT Site Service Specialist role involves managing all activities necessary to anticipate, prevent, and respond to technology interruptions, ensuring uninterrupted IT services for the department. This includes providing support for the setup, troubleshooting, and resolution of issues related to services, technology, and products.
The role requires determining solutions, providing technical feedback on changes/enhancements, creating tests, tools, and diagnostic procedures, and assisting in complex technical solutions that may require changes to core functionality, code, and systems operation. Service fulfillment is also a key responsibility, ensuring that customer requests are met efficiently and effectively. Assist in monitoring compliance with IT standards and processes. Assist with the testing and implementation of new systems.
Skills:
? Experienced in following ITIL processes, procedures including ticketing systems (like ServiceNow, Remedy, etc.).
? Experience supporting end-user Operating Systems (Windows, MacOS)
? Experience supporting M365 products, including SharePoint Online, OneDrive, Teams, etc.
? Strong communication and collaboration skills.
? Skilled in understanding and managing risks appropriately.
? Experience with end-user compute devices and peripherals (laptops, desktops, printers, scanners, and mobile device configuration).
? Experience in supporting software applications, Active Directory, and Remote Desktop Tools.
Education & Certifications:
? Associate?s degree required with minimum 5 years of directly related experience
? Bachelor?s degree in computer science or related field with minimum 3 years of experience in Information Technology field.
? ITIL V4 Preferred.
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TRIGYN TECHNOLOGIES, INC. is an EQUAL OPPORTUNITY EMPLOYER and has been in business for 35 years. TRIGYN is an ISO 9001:2015, ISO 27001:2013 (ISMS),ISO 20000:2018 and CMMI Level 5 certified company.