What are the responsibilities and job description for the Team Lead position at TRIGO Global Quality Solutions?
Ready to take the next step in your quality career? TRIGO Global Quality Solutions is seeking a Team Lead in Fargo, North Dakota to provide hands-on leadership, training, and support to our team and local customer facilities. You'll help guide team members, troubleshoot quality needs, and travel locally as needed to provide on-site customer support. This first-shift, non-exempt position pays $23.00 per hour and is ideal for someone who enjoys problem-solving, working with people, and taking on a variety of day-to-day challenges.
Overall Purpose
Ensure customer satisfaction by providing quality services/support and by training, developing and motivating team members. Provide leadership and guidance to site personnel. Support and maintain a positive and productive atmosphere at sites. Ensure all company and customer guidelines are upheld.
Reports To
Direct: Site Manager/Site Supervisor Indirect: Area Manager/Director of Operations
Responsibilities
(To include, but not limited to)
- Establish and maintain relationships with customers and site personnel
- Daily communication with various stakeholders at the site level
- Assist Site Leaders or Sr. Site Leaders as needed
- Train inspectors and validate adherence to process (ie: audits)
- Communicate changes in projects and work instructions to inspectors
- Document and report non-conformances to Site Leader/Supervisor
- Make independent judgments for subjective scenarios according to project needs
- Troubleshoot and problem solve with the Site Lead/ Supervisor, for issues pertaining to process flow, new criteria, spikes/spills
- Manage material movements using inventory management tools (ie: scanners) as needed
- Work as an inspector when required
- Comply with local and company Health & Safety legislation, laws, and policies
- Comply with all TRIGO and site specific customer policies
- Facilitate communication of information within and between workgroups
- Assist in maintaining a 5S/6S working environment
- Collect and maintain company reports and data
- Utilize company web portals to record required audits and documentation
- Other duties as assigned
Knowledge, Skills, Abilities
Hard Skills
Values & Attitudes
- Must be able to speak and read in English language
- Good communications skills
- Must be able to multi-task
- Ability to work in a fast-paced environment
- Ability to handle sensitive and confidential material
- Must have reliable transportation
Salary : $23