Operations Trainer

TRIGO Global Quality Solutions is seeking a to fill an Operations Trainer Position in Greer, SC.

Overall Purpose of an Operations Trainer

The Operations Trainer is responsible for developing, delivering, and evaluating training programs that strengthen the performance, capability, and consistency of Operational Leads and Associates. This role ensures standardized onboarding, reinforces process discipline, and supports continuous improvement across all operational functions. The Trainer will serve as a subject-matter expert on company processes, work instructions, safety protocols, and quality standards.

Reports to

Site Manager / Site Supervisor

Responsibilities

Client relationship & Business development

• Establishing and maintaining relationships with customers and site personnel
• Daily communications with various stakeholders at the site level
• Provide feedback to leadership on process inefficiencies, training gaps, and improvement opportunities

Operations

• Train and validate inspectors
• Coordinate changes in Work Orders
• Conduct ongoing audits of effectiveness of work being performed
• Perform visual, mechanical, and functional verifications to ensure compliance to quality standards and specifications
• Make independent judgments for subjective scenarios
• Work as an inspector when required
• Demonstrates commitment to reduce the risk of workplace accidents
• Must comply with local and company Health & Safety legislation, laws, and policies
• Collaborate closely with Operations and HR partners to identify training needs and skill gaps
• Support new launch activities, process changes, and continuous improvement initiatives
• Serve as a role model for operational excellence and demonstrating best practices on the floor
• Conduct onboarding and job-specific training for new Operational Leads and Associates
• Lead hands-on, floor-based instruction to ensure full comprehension of operational tasks, safety requirements, and quality expectations
• Maintain a structured training schedule aligned with staffing needs and production demands

Organization & management

• Ensures all site personnel receive corporate communications
• Act as a liaison between Supervisor and inspectors
• Facilitate refresher training sessions, cross-training initiatives, and upskilling programs
• Support corrective action plans by providing targeted re-training when performance gaps are identified
• Ensure training compliance is met, and audits of trained personnel are maintained
• Monitor effectiveness of training programs through KPIs and adjust curriculum as needed

Technical

• Create and maintain customer and company reports
• Utilize company web portals to record required audits and documentation
• Create and update training materials, SOPs, visual aids, and evaluation tools.
• Ensure all training documentation aligns with customer requirements, safety standards, and company operating procedures.
• Conduct competency assessments to validate readiness and skill level.
• Track trainee progress and maintain accurate training records in the designated tracking system.
• Participate in root cause analysis and corrective action initiatives when training-related issues occur

Other

• Any other duties as assigned

Knowledge, skills, abilities

Hard Skills

• Proficiency in English
• Computer skills – Microsoft Office (basic Microsoft Excel proficiency) and Outlook
• Proficient in the use of various gages and measuring devices
• Ability to lift / move 50 lbs.
• Proven ability to train, coach, and motivate team members at multiple skill levels
• Strong knowledge of operational workflows, safety protocols, and quality standards
• Excellent communication and presentation skills
• Ability to work effectively on the production floor and in classroom settings
• Strong organizational and documentation skills
• Instructional & Coaching Skills
• Leadership Development
• Process Understanding & SOP Adherence
• Communication & Relationship Building
• Patience, Professionalism, and Clarity
• Change Management
• Problem-Solving & Root Cause Analysis
• Time Management
• Certified Trainer, Lean/Six Sigma background, or similar credentials preferred
• Bilingual abilities (English/Spanish) a plus

Values and Attitude

Global team spirit

• Team player
• Caring for people
• Open-minded

Excellence

• Reactive
• Resilient to pressure
• Rigorous

Customer focus

• Client oriented
• Reliable & trustworthy
• Flexible

Initiative

• Autonomous
• Innovative
• Daring

Work experience

Education background

About TRIGO Global Quality Solutions

Founded in 1997, TRIGO is a multinational company providing operational Quality Management solutions for the manufacturing sector, especially in the automotive and aerospace industries. With a team of more than ten thousand professionals present in 20 countries across 4 continents, TRIGO offers a comprehensive portfolio of Quality Assurance services ranging from inspection to expert auditing, consulting and training.

The unrivaled expertise, industrial mindset and extensive global footprint that TRIGO has built up over the last 3 decades has made TRIGO the leading quality solutions provider using the latest innovative and reliable digital systems and standard processes, delivering results in the most demanding industries. TRIGO has recently started to expand its clientele by offering quality services to the medical, chemical and food industries.

TRIGO Global Quality Solutions is committed to the core values of equal employment opportunity. We are committed to treating people fairly, and with respect and dignity. We offer employment opportunities based upon an individual's qualifications and performance, free from discrimination or harassment because of race, ancestry, place of origin, ethnic origin, color, citizenship, creed, sex, sexual orientation, age, marital status, family status, and disability.

TRIGO Global Quality Solutions appreciates receiving all expression of interest; however, only those candidates invited for an interview will be contacted.