Help Desk Associate

Are you excited to join a fantastic team? We even have the chance to work remotely on Fridays! 🏡 If you're interested in SaaS (Software as a Service), we’d love to hear from you! 💻

Company Description

TriggerPoint Media, Inc. proudly specializes in crafting innovative Digital Out of Home (DooH) networks that significantly enhance communication effectiveness 📢 while delivering real-time data insights 📊 essential for understanding and optimizing business performance. Our comprehensive solutions empower businesses to gather critical data, derive valuable insights, offer tailored recommendations, and manage engagements seamlessly, optimizing marketing initiatives, in-store promotions, and product offerings 🛒. We are dedicated to transforming transactional data into actionable insights 🧠, enabling businesses to make informed decisions and drive substantial revenue growth 📈. Based in the vibrant city of Austin, TX, our cutting-edge technology integrates effortlessly with digital signage networks, allowing for dynamic content adjustments that maximize impact and engagement.

Role Description

This is a full-time, on-site role based in Austin, TX, for a Help Desk Associate. The Help Desk Associate will be responsible for providing technical support, customer support, and troubleshooting assistance to ensure the seamless operation of our systems. Daily tasks include handling support tickets, diagnosing and resolving technical issues, and delivering exceptional customer service.

Qualifications

• Help Desk Support and Technical Support skills
• Experience in Customer Support and Communication
• Proficient in Troubleshooting hardware and software issues
• Strong problem-solving abilities and attention to detail
• Excellent written and verbal communication skills
• Ability to work collaboratively in a team-oriented environment
• Prior experience in a similar role is a plus
• Associate's degree or higher in a relevant field preferred

Salary Range: $47,000 - $53,000