What are the responsibilities and job description for the IT Microcomputer Specialist position at Trigg County I.T. Department?
Summary Class Code: 7534
LOCAL DISTRICT CLASSIFICATION PLAN
SUMMARY CLASS TITLE: MICROCOMPUTER SPECIALIST
BASIC FUNCTION:
Install microcomputer hardware and software; train users in functions and operations of microcomputers; provide continuing on-site and telephone support for users.
REPRESENTATIVE DUTIES:
- Provide on-site and telephone support for users of microcomputer hardware and software.
- Install microcomputer hardware systems and software including upgrades and enhancements.
- Conduct training for use of microcomputer hardware and software with individuals, small groups and classrooms.
- Conduct problem-solving research.
- Coordinate and conduct user group meetings; record and distribute meeting minutes.
- Test new software programs and update existing programs prior to installation.
- Evaluate needs of user departments and recommend hardware and software solutions.
- Maintain password security for authorized access to computers and local area networks.
- Maintain data base files of users and hardware and software inventory.
- Maintain secure backup of master software files; maintain periodic backup of user software and data.
- Maintain standard District-wide master files.
- Perform related duties as assigned.
KNOWLEDGE AND ABILITIES:
KNOWLEDGE OF:
- Operation of microcomputers and related peripheral computer equipment.
- Operation of numerous software applications related to District projects and activities.
- Installation of computer hardware, peripherals and software.
- Proper methods of storing equipment, materials and supplies.
- Manual instructions, sufficient to enable quick and accurate diagnosis of difficulties.
- Technical aspects of field of specialty.
- Public speaking techniques.
- Oral and written communication skills.
ABILITY TO:
- Install microcomputer hardware and software.
- Plan, develop and coordinate training programs in the use of microcomputers, scanners, printers and other peripheral equipment.
- Develop and present training programs for operation of computer hardware and software applications.
- Provide assistance and technical knowledge of various software applications.
- Develop and present training programs.