What are the responsibilities and job description for the Dispatcher position at Trident Plumbing?
Company Description
Trident Plumbing specializes in both residential and commercial plumbing services, delivering top-quality solutions for a variety of plumbing needs. The company is committed to exceptional service, prompt response times, and customer satisfaction. Known for its expertise and professionalism, Trident Plumbing caters to a wide range of clients with a focus on reliability and efficiency. Located in Frisco, TX, the company values dedicated and skilled individuals to join its growing team.
Role Description
This is a full-time, on-site Dispatcher role based in Frisco, TX. The Dispatcher will be responsible for coordinating plumbing service schedules, managing communication between technicians and customers, and ensuring timely and efficient routing. Additional duties include responding to service requests, maintaining accurate records, and problem-solving in a fast-paced environment. The role encompasses both customer service and logistical coordination tasks to ensure smooth daily operations.
Qualifications
- Strong organizational and multitasking skills to manage schedules, appointments, and workflow coordination.
- Excellent communication and interpersonal skills to liaise effectively with customers and technicians.
- Proficient in using dispatch, scheduling, or customer management software.
- Problem-solving abilities and attention to detail for handling service requests and addressing challenges promptly.
- Basic understanding of plumbing services or experience in a similar industry is a plus.
- Ability to work under pressure and adapt quickly in a fast-paced environment.
- High school diploma or equivalent; additional training or certifications in customer service or logistics is an advantage.