What are the responsibilities and job description for the General Manager position at Trident Holding Company LLC?
Overview:
Freddy’s is more than your average burger joint—it’s where great food meets genuine hospitality. As a Freddy’s General Manager, you’ll lead a fast-paced, high-quality kitchen and front-of-house team to deliver an unforgettable guest experience. You’ll be responsible for operations, financial performance, training, and developing future leaders within your restaurant.
Key Responsibilities:
OPERATIONS
- Manage all aspects of restaurant operations including drive-thru, dine-in, and delivery service.
- Monitor service levels to ensure that Freddy’s standard of speed, friendliness, and food quality is consistently met.
- Track daily sales and deposits, manage cash handling procedures, and ensure accurate reconciliation of all transactions.
- Maintain a safe, clean, and well-organized environment inside and out.
- Maintain all records and ensure compliance with health, safety, and labor regulations.
MANAGEMENT
- Hire, train, and onboard new team members with a focus on Freddy’s friendly and energetic culture.
- Provide ongoing coaching and performance reviews to develop Assistant Managers and Crew Leaders.
- Handle employee relations, scheduling, payroll approvals, and disciplinary matters.
- Control labor costs and food waste while maintaining ideal staffing levels for peak hours.
- Lead execution of promotions, LTOs, and seasonal initiatives.
LEADERSHIP
- Inspire and lead your team by setting the tone and bringing enthusiasm every shift.
- Solve problems on the spot and respond to guest feedback with professionalism and urgency.
- Communicate clearly with all levels of staff and foster an open, supportive work environment.
- Participate in regular manager calls and meetings, ensuring your location is aligned with company goals and standards.
- Create a “Freddy’s family” culture where people enjoy working and growing.
Work Requirements:
- Willingness to work nights, weekends, and holidays as required.
- Ability to lift 30 lbs and stand for long periods.
- Must be passionate about the guest experience and leading a team in a fast-paced environment.
- ServSafe certification or local equivalent required.