What are the responsibilities and job description for the Customer Service Representative For Growing Ecommerce Company position at Trident Enterprises International Inc?
About the Company
Established in 1984, Trident Enterprises International, Inc. has grown from a small fencing installer into a leading North American distributor of high-quality wildlife exclusion and pet containment solutions. With brands like DeerBusters, Easy Pet Fence, and Trident Fence, the company proudly serves homeowners, farms, conservation groups, schools, animal rescues, and federal agencies.
We are a family-owned business that believes in protecting landscapes, pets, and agriculture while delivering exceptional customer service. Our culture values teamwork, safety, innovation, and integrity, and we are proud to expand our operations in Sparks, Nevada at the Tahoe Reno Industrial Center.
Position Summary
The Customer Service Representative supports Trident’s growing western U.S. customer base by providing accurate order processing, product guidance, and timely issue resolution. This role works closely with warehouse operations in Sparks to ensure seamless coordination between customer service and fulfillment.
The ideal candidate is positive, organized, and customer-focused, with the ability to thrive in a fast-paced e-commerce environment. Bilingual (English/Spanish) candidates are strongly encouraged to apply as we continue expanding support for our Spanish-speaking customers.
After successful training and demonstrated performance, this position may offer hybrid scheduling flexibility based on business needs.
Key Responsibilities
- Maintain professional and positive relationships with customers via phone and email
- Assist customers with product questions, order details, and installation guidance
- Create quotes, process orders, and accurately enter data into internal systems
- Set up new customer accounts and maintain accurate records
- Estimate delivery timelines based on production and shipping schedules
- Investigate and resolve delivery discrepancies or order issues
- Coordinate with warehouse staff to ensure accurate and timely order fulfillment
- Support daily customer service operations and contribute to process improvements
Qualifications
- High school diploma or equivalent required
- Bilingual preferred: Fluent in English and Spanish
- Strong Microsoft Office skills
- Excellent phone etiquette and written communication skills
- High attention to detail and accurate data entry ability
- Strong problem-solving skills
- Ability to work independently and as part of a team
Schedule
- Monday–Friday, 8-hour day shift
- 7:00 AM – 3:30 PM during training
- Schedule may adjust based on operational needs
- One or two Saturdays per month during peak season (after training)
- 8:00 AM – 4:30 PM
Benefits
- Health, dental, and vision insurance
- Life insurance
- 401(k) with company match
- Profit sharing
- Paid time off and parental leave
- Tuition reimbursement
- Bonus pay opportunities
Job Type: Full-time
Pay: From $18.50 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Parental leave
- Vision insurance
Willingness to travel:
- 25% (Preferred)
Work Location: In person
Salary : $19