What are the responsibilities and job description for the ServiceNow Architect position at Tricon Tech Services?
Job Summary
Seeking a Senior ServiceNow Architect with strong expertise in ServiceNow ITSM, CMDB, Service Catalog, Change/Incident/Problem Management, Jira Administration, integrations, workflow automation, and platform architecture. The consultant will architect, configure, customize, and support enterprise ServiceNow and Jira environments while ensuring ITIL-aligned processes and governance.
Key Responsibilities
- Architect and customize the ServiceNow platform across multiple business units.
- Design and manage tables, fields, relationships, forms, and workflows.
- Develop business rules, UI policies, client/server-side scripting, and automation.
- Manage roles, groups, security controls, and permissions.
- Enhance Incident, Problem, and Change Management modules.
- Design and maintain Service Catalog and request fulfillment workflows.
- Implement and maintain CMDB, CI relationships, and governance.
- Build integrations using APIs, web services, and middleware.
- Develop dashboards, reports, and performance metrics.
- Perform platform upgrades, patches, and migrations.
- Design Knowledge Management solutions.
- Administer and develop Jira projects, workflows, issue types, dashboards, and ServiceNow integrations.
- Provide troubleshooting, user support, training, and documentation.
Required Skills & Experience
- 5 years supporting enterprise IT applications and infrastructure.
- 5 years as a ServiceNow Architect/Administrator.
- 5 years implementing:
- Incident Management
- Problem Management
- Change Management
- Service Catalog
- 5 years administering Jira projects, workflows, dashboards, permissions, and ServiceNow integrations.
- 2 years configuring and customizing ServiceNow tables, forms, fields, and workflows.
- 2 years managing users, roles, groups, and access controls.
- Experience integrating ServiceNow with external systems.
- Experience creating reports and dashboards.
- Strong ITSM and CMDB knowledge.
Preferred Qualifications
- 8 years architecting ServiceNow platforms.
- 5 years ServiceNow development and custom application development.
- 5 years ServiceNow performance tuning and optimization.
- Experience with platform upgrades and migrations.
- Strong GlideScript (JavaScript) and AngularJS skills.
- ServiceNow CSA Certification.
- ServiceNow CIS Certifications (ITSM, Service Catalog, etc.).
- ITIL Certification.