Infrastructure Analyst

Summary

We are seeking a highly skilled, customer-focused Infrastructure Analyst to serve as the primary on-site IT resource for our client. This role will be responsible for advanced Tier-2/3 support, endpoint and hardware management, systems administration, and infrastructure troubleshooting across a hybrid environment. The ideal candidate is hands-on, highly independent, and capable of owning the full on-site IT function; delivering reliable support, maintaining system performance, and partnering closely with plant operations and centralized IT teams.

Requirements

• Strong Tier-2/3 infrastructure support experience.
• Ability to work independently as the sole on-site IT resource.
• Hands-on expertise with:
• End-user and endpoint support (workstations, laptops, mobile devices);
• Hardware troubleshooting, repair, and deployment;
• Systems administration (M365/Entra ID);
• User access, group policy, and endpoint management.
• Experience with broad infrastructure troubleshooting (network, systems, connectivity).
• Experience with workstation imaging, configuration, and lifecycle management.
• Experience with ITSM/ticketing systems and SLA-driven support.
• Expert knowledge of Windows environments (iOS a plus).
• Experience managing asset inventory and lifecycle tracking, as well as system documentation and environment upkeep.
• Strong customer service, communication, and problem-solving skills.
• Ability to manage multiple priorities in a fast-paced environment.
  

Preferred

• Experience working as a standalone IT resource at a plant, site, or remote location.
• Background supporting manufacturing or operational environments.
• Familiarity with ITIL/ITSM best practices and ticketing platforms (e.g., Halo or Freshworks).
• Experience with:
• Infrastructure projects (migrations, upgrades, rollouts);
• Multi-site or growing environments;
• Process improvement and IT standardization.
• Exposure to basic networking (TCP/IP, connectivity troubleshooting).
• Experience collaborating with MSPs and distributed IT teams.
  

This is a 6-month onsite Contract-for-Hire opportunity with our MN client. Employee benefits include Medical/Dental Benefits, Paid time off, Paid Holidays, and 401(k) (with immediately vested company match) available with TriCom during the contract period. H1-B Visa sponsorship is not available for this position. No third-parties, please.