What are the responsibilities and job description for the Guest Service Representative - Substitute position at Tricoci University?
Join Our Team as a Substitute Guest Service Representative at Tricoci University!
About Tricoci University:
At Tricoci University of Beauty Culture, we are dedicated to providing high-quality beauty education and exceptional service to our students and guests. Our focus is on creating a nurturing environment that fosters both learning and personal growth.
Position Overview:
As a Substitute Guest Service Representative, you will play a crucial role in ensuring that our guests and students receive outstanding service during peak times and staff shortages. Your proactive approach and exceptional interpersonal skills will help create a welcoming atmosphere at our campus.
Key Responsibilities:
- Greet and assist guests and students with a warm and professional demeanor.
- Handle incoming phone calls and provide accurate information about our programs and services.
- Schedule and confirm appointments for beauty treatments and consultations.
- Maintain accurate records of guest interactions and service appointments.
- Address guest inquiries and concerns promptly and with care.
- Collaborate effectively with team members to support smooth operations.
- Perform administrative tasks as needed to enhance the guest experience.
Why Work With Us?
- Be part of a respected institution focused on beauty education and student success.
- Experience a supportive work environment that values collaboration and teamwork.
- Flexible scheduling options that can accommodate your availability.
- Opportunities for professional and personal growth within the beauty industry.
- Employee discounts on beauty services and products.
- Day and Evening Shifts Available
Qualifications:
- High school diploma or equivalent; coursework in hospitality or customer service is a plus.
- Previous experience in customer service or a similar role is preferred.
- Strong communication skills and a friendly, approachable attitude.
- Excellent organizational skills and the ability to multitask.
- Proficiency in Microsoft Office Suite; experience with CRM software is beneficial.
- A positive demeanor and a strong dedication to providing exceptional customer service.
- Availability for flexible scheduling, including weekdays, evenings, and weekends.
- Generous Paid Time Off
- 401K Plan
- Access to Continuing Education Units (CEU) Classes
- Complimentary Services at our Student Clinic
- Product Discounts
- Opportunities for Career Advancement
- A Rewarding and Dynamic Work Environment
In support of the pay transparency laws enacted across the country, the expected salary range for this position is between $14.00 and $15.00/hr. Actual pay will be adjusted based on job-related factors permitted by law, such as experience and training; geographic location; licensure and certifications; market factors; departmental budgets; and responsibility.
Job Description may be written with the assistance AI
Salary : $14 - $15