What are the responsibilities and job description for the Guest Service Representative - Substitute position at Tricoci University?
Become a Substitute Guest Service Representative at Tricoci University!
About Tricoci University:
At Tricoci University of Beauty Culture, we are committed to delivering exceptional beauty education while fostering a positive environment for students and guests alike. Our mission is to empower students with the skills they need for success in the beauty industry and provide top-notch service to our clients.
Position Overview:
As a Substitute Guest Service Representative, you will fill in during busy periods and staff shortages to ensure a high level of customer service. Your hospitality and proactive attitude will contribute to creating a welcoming experience for students and guests visiting our campus.
Key Responsibilities:
- Greet and assist guests and students in a friendly and professional manner.
- Manage incoming phone calls and respond to inquiries regarding our educational programs and services.
- Schedule and confirm appointments for beauty treatments and consultations.
- Maintain accurate records of client interactions and service appointments.
- Address guest concerns and inquiries promptly and effectively.
- Collaborate with team members to ensure smooth and efficient operations.
- Perform administrative tasks as necessary to support the overall guest experience.
Why Work With Us?
- Join a respected institution with a strong focus on student achievement and beauty education.
- Work in a collaborative and supportive team environment.
- Flexible scheduling options to accommodate your availability.
- Opportunities for personal and professional growth within the beauty industry.
- Employee discounts on beauty services and products.
Qualifications:
- High school diploma or equivalent; additional education in hospitality or customer service is a plus.
- Previous experience in customer service or guest relations is preferred.
- Strong communication skills and a personable demeanor.
- Excellent organizational abilities and the capability to multitask.
- Proficiency in Microsoft Office Suite; familiarity with CRM systems is beneficial.
- A positive attitude and a readiness to assist wherever needed.
- Availability for flexible scheduling based on operational demands, including weekdays, evenings, and weekends.
- Generous Paid Time Off
- 401K Plan
- Access to Continuing Education Units (CEU) Classes
- Complimentary Services at our Student Clinic
- Product Discounts
- Opportunities for Career Advancement
- A Rewarding and Dynamic Work Environment
In support of the pay transparency laws enacted across the country, the expected salary range for this position is between $14.00 and $15.00/hr. Actual pay will be adjusted based on job-related factors permitted by law, such as experience and training; geographic location; licensure and certifications; market factors; departmental budgets; and responsibility.
Job Description may be written with the assistance AI
Salary : $14 - $15