Guest Service Representative - Substitute

Join Tricoci University as a Substitute Guest Service Representative!

About Tricoci University:

Tricoci University of Beauty Culture stands out as a leader in beauty education, dedicated to providing students with the skills needed for success in the beauty and wellness industry. We pride ourselves on fostering a welcoming and inclusive environment for both students and guests.

Position Overview:

As a Substitute Guest Service Representative, you will play a crucial role in ensuring seamless guest experiences during times of high demand or staff absences. Your friendly demeanor and proactive approach will contribute to creating a positive atmosphere for students and visitors alike.

Key Responsibilities:

• Greet and assist guests and students warmly upon their arrival or inquiry
• Handle incoming phone calls and provide accurate information about school programs and services
• Support the scheduling and confirmation of appointments for beauty services
• Maintain detailed and accurate records of interactions and appointments
• Address guest concerns and feedback in a professional manner
• Work collaboratively with other team members to ensure a smooth operation
• Perform a variety of administrative tasks as needed to support guest services
  
  

Why Work With Us?

• Be part of a respected institution focused on excellence in beauty education
• Create a positive impact on students' and guests' experiences
• Flexible scheduling that accommodates varying availability
• Opportunities for personal and professional development in the beauty industry
• Enjoy exclusive discounts on services and products offered at our institution
  
  

Requirements

Qualifications:

• High school diploma or equivalent; further education in customer service or hospitality is preferred
• Experience in guest service or customer-facing roles is desirable
• Strong verbal and written communication skills to engage effectively with guests
• Excellent organizational abilities and adeptness at multitasking in a fast-paced environment
• Familiarity with Microsoft Office Suite; knowledge of CRM systems is a plus
• A positive attitude and commitment to providing exceptional service
• Flexible availability, with a willingness to work on short notice as needed
• Shifts available are Monday through Friday 8:30-5:00pm or 5:00-10:00pm
  
  

Benefits

• Generous Paid Time Off
• 401K Plan
• Access to Continuing Education Units (CEU) Classes
• Complimentary Services at our Student Clinic
• Product Discounts
• Opportunities for Career Advancement
• A Rewarding and Dynamic Work Environment
  
  

In support of the pay transparency laws enacted across the country, the expected salary range for this position is between $14.00 and $15.00/hr. Actual pay will be adjusted based on job-related factors permitted by law, such as experience and training; geographic location; licensure and certifications; market factors; departmental budgets; and responsibility.