Principal Product Operations Lead

What's Interesting About This Job

Are you an experienced product operations or product management leader with a passion for building systems that help teams deliver better products faster? If so, Tricentis has a Principal Product Operations Lead role that might be right for you.

With the industry's #1 Continuous Testing platform, Tricentis is recognized for reinventing software quality. Through agile test management and advanced test automation optimized to support 150 technologies, we provide automated insight into the business risks of your software releases—transforming testing from a roadblock to a catalyst for innovation. The result is accelerated software delivery speed, improved cost efficiency, and reduced business risk.

The Principal Product Operations Lead will report to the VP Product Ops & Growth and work with product, engineering, GTM, UX, customer experience, and data teams to build the operating foundation for Product. You'll establish clear, repeatable processes for planning, execution, launches, and reporting that teams actually use. Your focus is making Product run more consistently and efficiently for a portfolio of test management and automation tools used by some of the largest, most complex organizations in the world.

What You'll Be Doing

The Principal Product Operations Lead owns building and running the operating system for Product.

Responsibilities

• Product Planning and Launch Execution - establish cross-product roadmaps with clear milestones and owners, build quarterly planning cadence, coordinate launches from planning to post-launch, and create executive visibility through roadmap reviews and business reviews
• Tools and Data Cleanup - own the Product tools stack (Jira, Productboard, etc.), get data clean and consistent across products, reduce PM process overhead, and make smart buy/build/replace decisions to ensure tools are useful
• Cross-functional Coordination and Handoffs - strengthen how Product works with PMO, GTM, Post-Sales, CX, and Finance by aligning teams on priorities, clarifying roles and responsibilities, and streamlining handoffs between functions
• Customer Feedback Infrastructure - build systems that capture and connect customer feedback to roadmap decisions, set up structured channels across CX, Sales, and Support, establish repeatable beta and early access processes, and track which features drive retention and which gaps cause churn
• Metrics to Measure and Drive Adoption - define and operationalize metrics to run Product (feature adoption, usage, customer retention, NRR, time to value), work with Product teams and BI team to build dashboards leadership checks regularly, and make progress obvious from the data
  
  

Required Skills

What you'll bring to the role

• 7-10 years in product management, product operations, or strategy
• High-growth SaaS or enterprise software background
• Strong systems thinking and process design
• Can influence people you don't manage
• Comfortable in messy environments, good at making them simpler
• Experience selecting and implementing tools across a product org
• Data analysis and dashboard development
• Product launch and GTM coordination
  
  

Skills And Experiences We Value

• Hands-on partner who gets involved early, listens, and simplifies things
• Brings structure and pushes for decisions when things stall
• Can operate as extension of Product and GTM teams
• Comfortable with direct conversations at all levels including c-suite
• Ships things rather than letting projects sit in pilot
• Knows when to add process and when not to
• Built processes people actually used (not just PowerPoint decks)
• Built systems from scratch in high-growth environments
  
  

Background That Fits

Good candidates come from:

• Product Operations in a scale-up (strong preference)
• Strategy or Business Operations where you implemented systems, not just made recommendations
• Management consulting (McKinsey, Bain, BCG) if you've moved to industry and executed
• Senior Product Management where you spent time on process and systems
  
  

We care more about how you think and execute than your job title.

What This Role Is Not

Not a project manager, program manager, Jira admin, or traditional PM. If you want to define product strategy or own a roadmap, this isn't it.

This role is for someone who wants to build the operating infrastructure that makes Product work at scale.

Tricentis Core Values

Knowing what we need to achieve and how to achieve it is important. Tricentis core values define our ways of working and the behaviors we model that create an enjoyable and successful Tricentis life.

• Demonstrate Self-Awareness: Own your strengths and limitations.
• Finish What We Start: Do what we say we are going to do.
• Move Fast: Create momentum and efficiency.
• Run Towards Change: Challenge the status quo.
• Serve Our Customers & Communities: Create a positive experience with each interaction.
• Solve Problems Together: We win or lose as one team.
• Think Big & Believe: Set extraordinary goals and believe you can achieve them.
  
  

Why You'll Love Working at Tricentis

• Market conform salary success-oriented bonus.
• Supportive and engaged leadership team.
• Career path and professional and personal development.
• 401(k) plan, full benefits package available.
• Company paid Disability and Life Insurance.
• Hybrid work environment.
• Our commitment to diversity and inclusion runs deep. We actively seek out those with different perspectives and consciously take steps to ensure everyone has a voice.
• We're a global company! Potential to visit one of our many offices around the world including in Austria, Australia, Belgium, Denmark, Germany, India, Netherlands, Singapore, Switzerland, Poland, United States, and the UK.
  
  

Tricentis is proud to be an equal opportunity workplace. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran.

Tricentis is proud to be an equal opportunity workplace. Qualified applicants will receive consideration for employment without regard to race, color, ethnicity, gender, religious affiliation, age, sexual orientation, socioeconomic status, or physical and mental disability and other statuses protected by law.

Global Sanctions Compliance

We comply with all applicable global sanctions and export control laws. Candidates must not be listed on any government restricted party lists (including OFAC SDN List and U.S. Commerce Department restricted lists) and must certify that their employment would not violate any sanctions or export control regulations. Candidates must notify us of any changes to their status during the application process or subsequent employment.

U.S. Work Authorization

This role is not eligible for employer-sponsored work visas. Applicants must be authorized to work in the U.S. without current or future sponsorship.