What are the responsibilities and job description for the Customer Service Representative position at Trice Jewelers?
Job Title:
Service Concierge
Job Summary:
Trice Jewelers, a local high-end jewelry store, is seeking an experienced, high energy, Cutomer Service Representative to join our concierge team. The ideal candidate will have several years of experience in luxury customer service with a focus on impeccable client relations and a proven history of enhancing customer satisfaction and loyalty. The Service Concierge team report directly to the Store Manager.
Key Responsibilities:
- Provide a 5 STAR customer service experience that exceeds guest expectations.
- Identifying and understanding client service needs and preferences, offering custom solutions that enhance customer satisfaction and encourage repeat business.
- Utilizing superior communication skills, both written and verbal, including experience with customer service, critical thinking, and creative problem-solving.
- Maintaining the cleanliness and organization of the store and service areas.
- Build a positive rapport with every interaction. Defuse pressured/intense exchanges with Trice guests immediately.
- Assist in opening and closing duties, as outlined by your schedule.
- Assist clients and guests with all their post-sale needs, including cleaning, warranty checks, repair evaluation, and pricing.
- Accurately document/photograph all information exchanged while receiving or delivering repairs, layaways, and special orders with Trice guests.
- Assist guests with special orders, repairs, and layaways. This may include taking payment, boxing, wrapping items, and appraisal explanation.
- Assist in inventory tagging, displays, and basic store maintenance as requested by management.
- Answer, manage, and direct all incoming phone calls.
- Assist Sales Executives with guest needs to ensure they are free to greet and work with clients.
- Managing client service records and follow-ups to ensure timely and quality service delivery.
Qualifications and Requirements:
- Bachelor’s degree preferred. A degree in business, marketing, or a related field may also be an advantage.
- 3-4 years of luxury retail jewelry experience.
- Ability to work in a fast-paced environment.
- Strong organizational skills and diligence in follow-up.
- Knowledge of jewelry and precious stones.
- Ability to work independently and as part of a team.
- Flexibility to work weekends, evenings, and holidays as required.
- Adhere to all standard operating procedures determined by leadership, including all opening and closing duties and any additional request from management.
This is a full-time position at Trice Jewelers, located at 6885 S University Blvd. in Centennial Colorado. We offer a competitive bonus scale on top of hourly wages, health benefits, and a matching retirement plan. If you are motivated and experienced in a luxury setting with a passion for providing excellent customer service, we encourage you to apply.
Trice Jewelers is a family-owned and operated jewelry store, founded in 1958. Trice has been a strong leader in the community for 65 years and offers a wide range of jewelry, including engagement rings, wedding bands, and fashion pieces. We specialize in custom, heirloom creations and are Colorado’s largest full-service jeweler.
Please email resumes and inquiries to Jane Mora, Store Manager.
jane@tricejewelers.com
303-759-9661
Job Type: Full-time
Pay: From $21.00 per hour
Benefits:
- Health insurance
- Paid time off
- Retirement plan
Experience:
- retail jewelry: 1 year (Preferred)
- customer service: 2 years (Required)
Work Location: In person
Salary : $21