What are the responsibilities and job description for the Medical Transportation Dispatcher position at TRICARE AT INSPIRA?
Description
Are you pursuing an exciting career in EMS? Do you want to make a difference in your community? Apply to join TriCare Medical Transportation’s growing team as a Dispatcher today!
TriCare Medical Transportation is South Jersey’s premier medical transportation company. We are a large-scale 24/7 operation with over 300 employees and 130 vehicles, providing service from our headquarters in Pleasantville, NJ and two satellite locations in Vineland and Cherry Hill. TriCare is a trusted provider of non-emergency medical transportation services, committed to helping individuals with mobility challenges get to and from medical appointments safely and on time.
WHAT YOU’LL DO
As a Dispatcher, your role is vital to our operations, ensuring timely and efficient scheduling and routing of drivers and vehicles while maintaining excellent customer service and coordination.
· Dispatch wheelchair-accessible vans to transport clients to medical appointments.
· Coordinate daily routes for drivers based on efficiency and timeliness.
· Monitor trip progress and adjust schedules as needed due to traffic, cancellations, or delays.
· Communicate clearly and professionally with clients, drivers, caregivers, and medical offices.
· Use dispatching software or GPS systems to track vehicle locations and maintain records.
· Respond to urgent transportation issues and resolve conflicts or service delays.
· Ensure compliance with company protocols and HIPAA regulations.
WHAT YOU’LL NEED
· Prior dispatching experience preferred, especially in NEMT, EMS, or logistics.
· Strong knowledge of local geography and transportation routes.
· Excellent communication and problem-solving skills.
· Proficient with dispatch software, GPS tracking, and basic computer skills.
· Ability to multitask in a fast-paced environment.
· Empathy and professionalism when dealing with passengers with special mobility or medical needs.
· Clean background check
· Negative drug screening
PERKS
- Competitive compensation $18.00-$20.00hr based on experience
- Benefits package (Medical, Dental & Vision Insurance) Health Benefits starting at $10.00 weekly
- Paid time off (PTO)
- 401(k) after 6 months of service
- Opportunities for growth and advancement
- $5000 Tuition Reimbursement
JOB TYPE: Full-time 2 shifts available Monday -Friday 8am -4pm / Monday - Friday 1pm - 9pm
TriCare Medical Transportation is an Equal Opportunity Employer
Salary : $10