The Onyx Group - Billing Admin Specialist

Job Title: Revenue Cycle Specialist 

Supervised by: Coordinator, Billing 

Location: Bonaventure Office - Greenville, SC

Weekly Hours: Full-time/Hourly 

Position Summary 

The Revenue Cycle Specialist is responsible for supporting multiple functions within the revenue cycle, including but not limited to newborn account processing, self-pay account management, and insurance verification. This role ensures timely and accurate reimbursement while delivering exceptional service to patients, payers, and internal stakeholders. This position requires adaptability, cross-functional collaboration, and the ability to manage evolving workflows as the organization transitions from eClinicalWorks (eCW) to Epic.  

Key Responsibilities 

• Manage patient accounts to ensure accurate registration, insurance linkage, and timely claim submission 

• Work self-pay accounts, including balance review, payment arrangements, account resolution, and appropriate adjustments 

• Perform comprehensive insurance verification (eligibility, benefits, authorization requirements, coordination of benefits) 

• Ensure claims are accurate prior to submission and meet payer requirements 

• Review and resolve claim edits and rejections as assigned 

• Document account activity thoroughly and accurately within the practice management system 

• Educate patients on insurance coverage, financial responsibility, and payment options 

• Support payment plan setup in accordance with organizational guidelines 

• Maintain compliance with federal and state regulations related to patient billing 

• Actively participate in workflow redesign as the organization transitions from eCW to Epic 

• Complete required training and demonstrate competency in Epic revenue cycle modules 

• Provide feedback on system build, workflow efficiency, and operational gaps 

• Adapt to evolving job responsibilities and support cross-training initiatives 

• Maintain HIPAA compliance and safeguard protected health information 

• Follow established policies, procedures, and revenue cycle best practices 

• Meet productivity, quality, and performance benchmarks 

Qualifications 

Education & Experience 

• High school diploma or equivalent required; Associate’s or Bachelor’s degree preferred 

• 2 years of experience in healthcare revenue cycle, patient accounting, or medical billing preferred 

• Experience working newborn accounts, self-pay balances, and insurance verification strongly preferred 

• Experience with eClinicalWorks (eCW) or EPIC is preferred 

Knowledge & Skills 

• Strong understanding of insurance eligibility, benefits, and payer guidelines 

• Knowledge of claim submission processes 

• Ability to work in a fast-paced, evolving environment 

• Strong attention to detail and organizational skills 

• Excellent written and verbal communication skills 

• Ability to manage multiple priorities and adapt to change 

Work Environment & Physical Requirements 

• Ability to sit at a computer terminal for long periods of time. 

• Ability to be physically in attendance at workstation at designated company office location during normal business hours designated for this position. 

• Ability to travel up to 10% of the time. 

• Ability to lift up to 20 lbs. 

The Onyx Group is an Equal Opportunity Employer