What are the responsibilities and job description for the Visitor Services Coordinator position at Tribal Operations?
Come join Hocokata Ti as our Visitor Services Coordinator! Be the friendly face that welcomes guests into our Cultural Center and sets the tone for an unforgettable experience. In this role, you’ll be the first point of connection for visitors, supporting tour check-ins, answering questions with grace, and engaging with people of all ages and cultures. We’re looking for someone who is dependable, collaborative, and a confident communicator who thrives in a people-centered environment. Enjoy weekly pay, health benefits, and on-site clinics! Whatever your career goals may be, let SMSC help get you there!
This is a full-time Tuesday to Saturday 8:30 AM to 5:00 PM.
Job Overview: The Visitor Services Coordinator is generally responsible for a successful visitor experience at Hocokata Ti. As the first and last staff member to engage most visitors, they must provide a high level of customer service and are responsible for a broad range of activities including admissions, field trip and group visit scheduling, and daily reception and operational support.
Create Your Path: The Work You’ll Do:
- Provide visitor reception by creating a welcoming environment for all visitors. Greets and directs visitors to the appropriate area as needed. Responds to inquiries from employees, Community Members, and general public in person, by e-mail or phone. Answers telephones, take and relay messages, may transfer calls or direct the caller to the appropriate staff.
- Perform daily opening and closing ticket sales and cash register procedures, process deposits and paperwork according to policies and procedures.
- Works directly with local groups, schools and other organizations to plan and implement field trips and group visits.
- On an occasional basis, be available to lead impromptu visitor tours.
- Provides outreach for Hocokata Ti and SMSC Cultural Resources at trade shows, exhibitions, and internal events.
- Assists Operations team with coordinating facility schedule, including the set up and take down of event spaces and materials.
- Other duties as assigned.
Job Requirements:
- 2 years’ experience in customer service and/or administrative support experience.
- Knowledge of Dakota Indian history and culture obtained through coursework or other experience.
- Proficiency with Microsoft Office, including Word, Excel, Outlook, and Teams.
- Detail oriented with the ability to handle multiple tasks, problem solve, and exercise independent judgement to ensure great guest experience.
- Excellent communication and public speaking skills preferred.
- Excellent customer service skills.
Outstanding Benefits & Awesome Perks: Enjoy competitive weekly pay, outstanding benefits and advancement opportunities. Generous benefits include medical, dental, life and disability insurance, onsite medical clinics and pharmacy, 401(k) retirement plan, paid time off, wellness programs and more. Plus, take advantage of perks like discounts on childcare, fuel, bus passes and fitness membership, free uniforms, free uniform cleaning and tuition reimbursement.
Who We Are: The Shakopee Mdewakanton Sioux Community contributes both time and financial resources across the region, state, and country. The SMSC has donated more than $400 million to organizations and causes, provided $500 million in economic development loans to other tribes, and contributed millions more to support regional governments and infrastructure. The SMSC's Native Green initiative annually diverts hundreds of tons of waste from landfills, has implemented compostable containers throughout our properties, and restored hundreds of acres of prairie land. Team members are eligible to participate in SMSC Gives, a community outreach initiative that organizes various opportunities in the local community. To empower its team members to take part in the Dakota tradition of giving, the SMSC provides paid hours to team members to volunteer at events. Learn more at shakopeedakota.org
Salary : $400 - $500