What are the responsibilities and job description for the Supervisor, Front of House - LaunchPad position at Tribal Operations?
Job Overview: The Front of House (FOH) - Supervisor is responsible for leading, inspiring, and coaching servers, as well as overseeing daily operations of the Food & Beverage experience for our guests. This individual has general operational responsibilities as it relates to ensuring a seamless guest experience, coordinating service, and maintaining high standards of hospitality.
Create Lasting Change: The Impact You’ll Have:
- Conducts daily operations in adherence to policies, procedures, and safety and service standards, including responsible alcohol service.
- Responsible for leading a team of servers including planning, training and development.
- Assists with schedules to ensure staffing levels are optimal. Assigns tasks and sections; establishes rotations.
- Interacts and establishes relationships with guests to improve retention, promote guest loyalty, and resolve guest complaints.
- Provides breaks to other LaunchPad Managers/Supervisors
- Take a great deal of pride in getting to know our guests.
- Knowledge of all food and beverage items to offer recommendations to our guests.
- May act as LOD (Leader On duty) for entire establishment for assigned shifts.
- Coaches and performance manages in conjunction with Human Resources Development, recruits and Interviews.
- Mentors, coaches, provides guidance, support, and motivation to their staff.
Job Requirements:
- Must be 21 years of age or older
- Demonstrate leadership skills including any combination of post-high school restaurant education and restaurant management experience to equal 3 years; 1 supervisory experience.
- Ability to work a varying schedule, which includes nights and weekends.
- Strong verbal and written communication skills
- Strong collaboration skills
- Prior experience in a fine dining environment preferred
Outstanding Benefits & Awesome Perks: At the SMSC, we are invested in our team members, as demonstrated by the competitive benefits we offer. Team Members may be eligible for benefits including medical, dental, and vision insurance, 401(k) retirement plan, and a generous PTO package, which includes outreach hours for volunteer work through our #SMSCgives outreach program. Plus, take advantage of perks like discounts on childcare, fuel bus passes and fitness membership, free uniforms and free uniform cleaning, and tuition reimbursement.
Who We Are: The Shakopee Mdewakanton Sioux Community contributes both time and financial resources across the region, state, and country. The SMSC has donated more than $400 million to organizations and causes, provided $500 million in economic development loans to other tribes, and contributed millions more to support regional governments and infrastructure. The SMSC's Native Green initiative annually diverts hundreds of tons of waste from landfills, has implemented compostable containers throughout our properties, and restored hundreds of acres of prairie land. Team members are eligible to participate in SMSC Gives, a community outreach initiative that organizes various opportunities in the local community. To empower its team members to take part in the Dakota tradition of giving, the SMSC provides paid hours to team members to volunteer at events. Learn more at shakopeedakota.org
