Patient Service Representative

• Competitive Compensation: Monthly bonus plan and comprehensive benefits package.
• Health Benefits: Medical, dental (100% of preventative care covered), and free vision coverage.
• Generous Time Off: Paid time off (PTO) and holiday pay.
• Professional Development: Access $5K annually for tuition and continuing education reimbursement.
• Family Support: Adoption assistance program.
• Employee Perks: Free eyewear and discounts for friends and family.

• Maintain a professional and friendly attitude while greeting office guests and speaking with patients about their insurance coverage and appointments.
• Handle record-keeping, invoicing, database maintenance, and customer issues.

Patient Service Representative Job Responsibilities

• Greets patients without delay.
• Promptly answers the telephone in a friendly and courteous manner.
• Optimizes patients’ satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by phone.
• Keeps patient appointments on schedule by notifying doctor/provider of patient’s arrival, reviewing service delivery compared to schedule, and reminding providers of service delays.
• Facilitates reminder calls to patients for appointment confirmation and order pickup notification.
• Records and updates financial information, collects patient charges, and files, collects, and expedites third-party claims.
• Maintains business office inventory and equipment by checking stock to determine inventory level, anticipating needed supplies, partners with Practice Manager to order office supplies, and verifies receipt of supplies.
• Protects patients’ rights by maintaining confidentiality of medical, personal, and financial information in accordance with HIPAA.
• Determines both medical and vision insurance eligibility in accordance with patient’s current plan coverage.
• Ensures all office systems are maintained.
• Maintains a safe working environment for all team members and patients.
• Performs other administrative responsibilities as assigned by Practice Manager or as business needs.

Patient Service Representative Job Qualifications

• High School graduate or equivalent
• 2 years of office experience in a healthcare setting
• Basic knowledge of services, products, vision insurance plans/coverage and office operations preferred, but not required.
• Strong customer service skills
• Strong communicator and listener
• Problem solving ability
• Organization skills